Ratings based on 162 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice Resort on the Beach
Posted 7 Jun 2024 on HotelsLocated on Aksa Marve Beach, The Resort is good for a short holiday.
Comment from Hotel Management
8 Jun 2024 by The Resort, Mumbai, Hotel Management
Dear Guest,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We as a team truly strive to be guest-centered and provide passionate and personal service. We look forward to receiving you again at The Resort, Mumbai and hope that you will plan sooner rather than later.Best regards,The Resort, Mumbai
by A verified traveler
Posted 5 Mar 2024
Beautiful resorts good staff but late service
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Hotel Manager, Hotel Management
Dear Kenneth, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards, Abhijeet Adurkar.Hotel Manager.
by A verified traveler
Posted 14 Dec 2023 on Hotels
by A verified traveler
Posted 8 Dec 2023
The place is covered in mold and grime. They haven’t cleaned it in 10 years. We had to move rooms three times for mold in the bathrooms. Showers don’t drain properly. Mysterious dripping stains on walls and headboards. Tabletops dirty, bundles of other people’s hair on the floor, stains on the sheets. The hallway smelled like vomit for two days. The carpet is stained and musty. The stair case had dirt everywhere. The gym was covered in dandruff and hair. This place needs a health inspector visit. It was worse than the 3 star hotel we stayed in. The staff were rude and incompetent. Everything was a disgusting disappointment.
by A verified traveler
Posted 28 Oct 2023 on Hotels
Adjacent to the beach, large gardens and pool. Excellent range of Indian cuisine but limited range of Western food.
Comment from Hotel Management
8 Nov 2023 by General Manager, Hotel Management
Dear Simon, Thanks for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our beachside location, expansive gardens, pool facilities as well as our Indian cuisine. Your appreciation is a real testament to the dedication of our staff to providing outstanding guest experiences. We regard all guest feedback as an invaluable part of our commitment to improving our services. You've mentioned the limited range of Western cuisine on our menu and we can't thank you enough for bringing this to our attention. We aim to cater to a broad range of tastes and preferences and your input will serve as a guide in expanding and enhancing our Western culinary offerings. Please look forward to an even more diverse menu on your next stay. Thank you for helping us serve you better. Warm Regards, Abhijeet Adurkar.Hotel Manager.
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
7 Dec 2023 by Hotel Manager, Hotel Management
Dear Woonhak, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards, Abhijeet AdurkarHotel Manager.
by A verified traveler
lovely place
Posted 3 Oct 2023 on HotelsThe spa was amazing
Comment from Hotel Management
7 Dec 2023 by Hotel Manager, Hotel Management
Dear Sharon, Thank you so much for your kind review! We are thrilled to hear that you enjoyed your experience at our lovely place and found the spa to be amazing. We continuously strive to provide a tranquil and relaxing environment to our guests and hearing that you enjoyed our spa facilities makes our dedication all the more worthwhile. Our spa therapists work tirelessly to offer treatments that soothe, rejuvenate and relax. We take pride in our facilities and strive to deliver unparalleled customer service to ensure all our guests leave feeling regenerated. We are always grateful for feedback as it helps us improve and provide an even better experience for our future guests. We will appreciate it if you could share more about what you enjoyed about our spa or provide us with any suggestions on how we can improve. We hope to see you again soon, whether it's for another relaxing spa treatment or maybe just a refreshing weekend getaway. Please tell friends and family about your positive experience and remember to book directly with us for the best rates and exclusive offers. Thank you again for choosing our wonderful place as part of your relaxation journey. We look forward to welcoming you back for another enjoyable and invigorating visit. Warm Regards, Abhijeet AdurkarHotel Manager.
by A verified traveler
Posted 20 Sep 2023
by A verified traveler from Footscray
Posted 14 Sep 2023
Had fungus stains in our room. Was not happy with the room- apparently we had a club room
Comment from Hotel Management
16 Sep 2023 by Hotel Manager, Hotel Management
Dear Arnab, Thank you very much for sharing your candid feedback with us. Please accept our sincere apologies for the experience you had with your room. Your satisfaction is very important to us and we take concerns like yours very seriously. Fungus of any sort is absolutely unacceptable and we assure you that your complaint has been dealt with at the highest of priorities to ensure it never happens again. There may have been a lapse on our part to inspect the room at that particular time, and we are taking necessary steps to ensure that such mishaps are not repeated in the future. We have also reminded our team about the importance of thoroughly inspecting our rooms before guest arrival to assure the cleanliness and comfort of our guests. We would like to take this opportunity to make it right and provide the high level of service you should always expect from us. We would like to invite you back with a special offer for your next stay. Our team remains at your disposal to assist in making a reservation and ensuring that your next stay with us will be a memorable one. Once again, thank you for bringing this matter to our attention and we look forward to welcoming you back. Warm Regards, Abhijeet AdurkarHotel Manager.
