Ratings based on 64 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The hotel was clean and staff very accomadating. The pool is on the roof, but no sun beds provided or sun shades. Very difficult if ypu wish to relax and swim. The hotel should consider supplying these essential items which other hotels do give.
by A verified traveler
Posted 4 Jul 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Viren Gandhi (Room Division Manager), Hotel Management
Dear Guest,Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your stay and appreciate the 8-star rating!Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If you have any specific suggestions or comments on how we might improve, please feel free to share them. We’re always looking for ways to enhance our service and ensure that every stay is exceptional.We hope to have the pleasure of welcoming you back soon. Thank you once again for your kind review!
by A verified traveler from san jose
Posted 30 Jun 2023
Good breakfast
Comment from Hotel Management
17 Jul 2023 by Viren, Hotel Management
Thank you for staying with us and rating 4star. Looking forward to welcome you again.
by A verified traveler
Posted 11 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Viren Gandhi, Hotel Management
Thank you for your kind review and please do come and stay with us again
by A verified traveler
Posted 14 Apr 2023
Comment from Hotel Management
21 May 2023 by Reservations, Hotel Management
Dear Guest,I do believe that hotel staff found hotel bath towels in your bag on departure and you were also not paying the charges of used consumption from mini fridge in the room (which was also found in your bag)
by A verified traveler
Posted 25 Mar 2023
Staff were excellent - friendly and professional.
Comment from Hotel Management
18 Apr 2023 by Viren Gandhi, Hotel Management
Thank your for the positive review and looking forward to welcome you
by A verified traveler
Lovely hotel
Posted 7 Feb 2023 on HotelsVery pleasant stay. Stayed there for 13 days. From day 1 until the last day the stay was very comfortable. Clean, service, food every bit of the stay was very good. The staff and the managers were always welcoming and very helpful. The breakfast was also amazing. Definitely recommend this hotel to all.
Comment from Hotel Management
30 Jun 2024 by Viren Gandhi, Hotel Management
Dear Ms. Sushma,Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a very pleasant 13-day stay at our hotel. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we are thrilled that you found our rooms clean, our service impeccable, and our food delightful. It means a lot to us that you appreciated the welcoming and helpful nature of our staff and managers as well.We are also pleased that you enjoyed our breakfast offerings. Your recommendation means a great deal to us, and we look forward to welcoming you back on your next visit!
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
8 Jan 2023 by Viren Gandhi, Hotel Management
Thank you for staying with The Empresa Hotel and a positive review always boost us to go mile ahead.Looking forward to welcome you again in future.
by A verified traveler
Posted 24 Nov 2022
Hate when the guests are not allowed. Bathrooms were not deeply cleaned.
Friendly staff, convenient transport
Comment from Hotel Management
25 Nov 2022 by Viren Gandhi, Hotel Management
Dear Guest,Regarding visitors policy, it is already mentioned on the Expedia portal about No visitors policy. Staff is briefed to take utmost care of the cleanliness of the rooms. Apologize for the inconvenience caused and kindly give us a chance to offer you best of our services.
by A verified traveler
Posted 20 Nov 2022
Very clean, friendly staff, great food and room service.
Comment from Hotel Management
23 Nov 2022 by Viren Gandhi, Hotel Management
Thank you very much for the positive review and this make us feel motivated.Looking forward you to visit soon.
