Ratings based on 126 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Great location, frontdesk needs to be proactive to finish the checkout process.
by A verified traveler
Posted 14 Nov 2024
Staff very helpful as was not happy with first room given and they changed it. Issue with Wi-Fi was resolved as well. Overall good service
by A verified traveler
Posted 7 Nov 2024
They give the rooms according to person.
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Heena Narayanan, Hotel Management
Thank you so much for sharing your experience with us. We're glad that customers like you are having a great experience at The Emerald Hotel & Service Apartments. We really appreciate you taking the time to share your rating with us. We really appreciate your business. We look Forward to Welcoming you again soon.
by A verified traveler
Posted 2 Jul 2024 on Hotels
Bathroom had some terrible stains near the toilet area.
Comment from Hotel Management
8 Aug 2024 by Heena Narayanan, Hotel Management
I would like to express my deepest apologies for any inconvenience you may have experienced during your stay with us. We sincerely hope that you will consider giving us another chance, as we are confident that your next stay will be exceptional. Please inform us of your future visit plans, as I would be more than happy to personally ensure that every aspect of your stay is taken care of. Rest assured, we will always strive to provide you with the best service and attention.
by A verified traveler
Posted 5 Mar 2024 on Hotels
by A verified traveler
Posted 2 Mar 2024
Rooms definitely need upgrades
by A verified traveler
Posted 28 Feb 2024
It’s convenient for me.
by A verified traveler
