Ratings based on 802 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Bar service was poor.
Staff not very attentitive.
Cleanliness / state of rooms not very clean.
For the money paid and star rating of the hotel, would prefere another property next time
by A verified traveler
Posted 30 Nov 2024
Staff was great. Property is old. Lot of noise due to repairs they were doing at property
Comment from Hotel Management
7 Dec 2024 by ., Hotel Management
Dear Mr.Rahim.Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Kunal Shanker General ManagerNovotel Mumbai Juhu Beach
by A verified traveler from MUMBAI
Posted 24 Nov 2024
Comment from Hotel Management
7 Dec 2024 by ., Hotel Management
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Kunal Shanker General ManagerNovotel Mumbai Juhu Beach
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by ., Hotel Management
Dear Mr.Darshak,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Kunal Shanker General ManagerNovotel Mumbai Juhu Beach
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by ., Hotel Management
Dear Ms.Ashwini,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Kunal Shanker General ManagerNovotel Mumbai Juhu Beach
by A verified traveler
Posted 3 Nov 2024
The Novotel Mumbai Juhu Beach has an impressive room service menu; it would be even better if they could have provided what we ordered. Just "not available" was the disappointing answer to the items we chose.
Reception staff were helpful; Diego the front of house valet was the most exceptional member of staff we met. Super-helpful, kind with a wonderful demeanour. He is an asset to the hotel.
Comment from Hotel Management
9 Nov 2024 by ., Hotel Management
Dear Mr.Giovanna,Namaste from Novotel Mumbai Juhu Beach. Thank you for taking the time to share details of your feedback. We understand from your rating that your experience was not up to expectation and we would like to connect with you to note your concerns and make improvements. Alternatively, you may share your email/ hand phone coordinates for our team to reach you. Warm Regards, Neelabh Sahay Director of OperationsNovotel Mumbai Juhu Beach
by A verified traveler
Posted 13 Oct 2024
From the day we arrived we were not greeted warmly and the room we were given was filthy and had a horrifying smell. Everything from the safe, cupboards, fridge, wastebin and toilet tissue holder was faulty/broken. The bathroom dehumidifier was not working or on so the entire bathroom was mouldy. We asked for a new room and was small improvement. You have to ask and wait 2 hours for water or fresh towels which should be done during cleaning. To enter the bar we were rudely shouted at and handled to pay extra 2000 rupees (£20) just to sit inside despite us saying we were guests at the hotel. The location is convenient but not worth the insult and hassle. Better staying at sun and sand or marriot!
Comment from Hotel Management
14 Oct 2024 by ., Hotel Management
Dear Ms.Simron,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Neelabh Sahay Director of OperationsNovotel Mumbai Juhu Beach
by A verified traveler
Posted 6 Oct 2024
Great place to stay
Comment from Hotel Management
7 Oct 2024 by ., Hotel Management
Dear Mr.Sanjay,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Neelabh Sahay Director of OperationsNovotel Mumbai Juhu Beach
by A verified traveler
Posted 27 Sep 2024
Great staff, clean hotel. Just needs some maintenence in the rooms with broken lights and broken tiles in the bathroom.
Comment from Hotel Management
30 Sep 2024 by ., Hotel Management
Dear Mr.Aniket,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Neelabh Sahay Director of OperationsNovotel Mumbai Juhu Beach
by A verified traveler
Posted 26 Sep 2024 on Hotels
They made me checkout late , and I loved it
Comment from Hotel Management
30 Sep 2024 by ., Hotel Management
Dear Mr.Ziyath,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Neelabh Sahay Director of OperationsNovotel Mumbai Juhu Beach
