Ratings based on 10 Verified Reviews
3.4 Room cleanliness
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Mumbai House Luxury Apartment, Hotel Management
Dear Guest,Greetings from Mumbai House Group of Hotels, Resorts and Apartments !Thank you so much for your feedback. We are pleased to hear about your experience at Mumbai House Luxury Apartment at Santacruz East.Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ramesh SolankiOperation Manager
by A verified traveler
Posted 1 Jan 2024 on Orbitz
The property owners need to update photos of the property. While the place isn’t dirty, the photos make it look like much better than it actually is. We found a few dead insects and the bedding and furniture were dilapidated. We had the property for 3 nights but left after the first night into a different place.
by A verified traveler
Posted 20 Oct 2023 on Hotels
Very helpful staff especially Wasim
by A verified traveler from oranjestad
Posted 6 Oct 2023
Excellent value !!
by A verified traveler from Diamond Bar
Posted 19 Jul 2023
Loved the apartment. Spacious and clean and very comfortable. The staff were very friendly and helpful.
by A verified traveler
Posted 15 Jul 2023
It was small bathrooms. Dirty walls. Bed sheets with stains on . Cockroaches and bugs in kitchen, menu harshly had what was on it. Most dirtiest hotel I have ever lived in, even the view through window is deceiving has shown on site . Would never recommend to anyone
by A verified traveler
Posted 27 May 2023
by A verified traveler
Posted 25 May 2023
by A verified traveler
Posted 16 Jan 2023 on Hotels
by A verified traveler
Posted 4 Sep 2022 on Hotels
Good and Minus Points - 1) location was extremely good, 2) Food was very nice, 3) Average services.
Minus Points - 1) Dirty Washing Machines, 2) School building is located next to this service apartment, Very noisy 3) Late night ground staff and service staff was very rude 5) Reception phone not picking in the early morning or late night 6) Communication was very poor, 7) Airport pickup and drop was a complete disaster, 5) don't have enough privacy in Kitchen as its open Kitchen without any curtain, 6) Basic needs like Kitchen Towel, Tiolet paper and gas was not available, only small electric inductor was available.
