Ratings based on 186 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
The Citizen Hotel was a great stop for me on the way to the International Airport. The room was very comfortable and I enjoyed the buffet before leaving for the airport. The staff was very helpful.
by A verified traveler
Posted 8 Sep 2024
Good location.
by A verified traveler
Posted 27 Jun 2024 on Hotels
by A verified traveler
Posted 11 Jun 2024
I always stay in this hotel for its outside sea front dinning and sitting to relax my holiday but this time expedia and citizen hotel thoroughly let me down with my family as it was your responsibilty to check if this hotel was in construction. this is not fare at all as my holiday was ruined.
please I would like you to refund my monies
by A verified traveler
Posted 29 Mar 2024
by A verified traveler from london
Posted 15 Feb 2024
Wonderful.customer service
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler from Harrow
Posted 23 Jan 2024
Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.
by A verified traveler
Posted 8 Jan 2024
Citizen Hotel
Would not stay again.
It is a clean but VERY compact building with a lot of staff
But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night
My in-room safe needed 4 separate visits to fix it.
Extra $7AUD @ Hotel Sea Princess is a bargain!
Stay there
by A verified traveler
Ok
Posted 13 Nov 2023 on HotelsNice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different.
Hotels needs an upgrade espcially restuarant..i did not risk eating ..
The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .
