Ratings based on 14 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great value for location
Posted 19 Mar 2020 on HotelsWe stayed here when we first arrived in Mumbai and enjoyed the property and staff so much, we booked again on our return after touring south India.
They just did some facade renovations that came out great in a historic building. Rooms either have attached bathroom or shared hostel type and both settings were clean with hot water. A/C in both rooms was working great. Rooms were both clean for check in. There’s a nice balcony with tables overlooking a busy street to just take in daily life. Hotel manager is very helpful and accommodating for advice or services that you need and the rest of the staff was helpful too. Location is great right behind the Taj hotel with coffee shops and restaurants all in walking distance where you can eat out as budget or as lavash as you want. Would definitely stay here again on a return to Mumbai.
by A verified traveler
Posted 24 Dec 2019 on Hotels
Comment from Hotel Management
28 Dec 2019 by Guest Relation Manager, Hotel Management
Dear Guest,
Greetings!!
Thank you for choosing to stay with us. We appreciate your feedback.
With Warm Regards,
Carlton Hotel and team.
by A verified traveler
Posted 14 Mar 2019
Comment from Hotel Management
8 Apr 2019 by Hotel Manager, Hotel Management
Dear Guest,
Greetings from Carlton Hotel
We welcome your feedback and sincerely appreciate you taking the time out to rate our hotel.
Your positive feedback about our hotel is a source of encouragement for the entire team.
We look forward to pampering you once again during your next visit to Mumbai.
Thanking you,
With Warm Regards
Carlton Hotel
by A verified traveler
best location for sightseeing!
Posted 25 Feb 2019 on HotelsExcellent location: 3 minutes walk to the Gate of India. Perfect for visiting. Staff very helpful and friendly.
Room OK (better with Ac otherwise too hot). WC+shower (attached, as usual here) not clean, hot water not always available.
Room price fully OK if considering the location.
Many restaurant and cafe for breakfast just outside the hotel. The taxi tour suggested by the hotel is well done and worth it.
Comment from Hotel Management
8 Apr 2019 by Hotel Manager, Hotel Management
Dear Guest,
Thank you for choosing to stay at Carlton Hotel and we thank you for sharing your review.
We are very happy to note that you enjoyed your stay at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence.
and we have also noted down your critical suggestions and will improve them and you will find positive improvement in your next visit
The team and I, eagerly await your return in the not too distant future.
With Warm Regards,
Carlton Hotel.
by A verified traveler
My Experience At Carlton
Posted 17 Feb 2019 on Hotelsoverall it was a nice experience but the room should be improved as it has some cracks, dirty curtains, and the AC switch also sometimes not working and the services are not as good as we expected coz we have to ask for everything thanks...
Comment from Hotel Management
20 Feb 2019 by Carlton Hotel, Hotel Management
Dear Guest,
Greetings from Carlton Hotel !!
We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from.
I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. We would like to infrom you that cleanliness at the hotel is maintained. Regarding AC we shall resolve the issues if any. It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience.
We look forward to welcome you soon.
WithWarm regards,
Team Carlton Hotel, Colaba
Recommended
for Everyoneby A verified traveler from Mumbai
Location is amazing. Clean Rooms
Posted 26 Mar 2018Exterior and interior of Hotel is vintage. It's behind Taj hotel and walkable distance from Gateway of India. Rooms are neat and clean a spacious one. They give free tea and coffee and there is beautiful common balcony street view. Overall a good stay with helpful staff.
Comment from Hotel Management
28 Mar 2018 by Carlton Hotel, Hotel Management
Dear Ram, Greetings!! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thanks & Regards Team Carlton Hotel, Mumbai.
Recommended
for Personal Eventby A verified traveler
Hole in the wall
Posted 6 Mar 2018 on HotelsA dingy hole in the wall. No ventilation in the rooms. It is more of a dormitory than a hotel. Strictly for low budget travellers.
Comment from Hotel Management
8 Mar 2018 by Carlton Hotel, Hotel Management
Dear Puneet,
Greetings!!
We are glad that you replied to our hotel and it means world to us.There was no hole in the wall, and we had allotted you a new room as well. And the all the rooms and the property building is vintage. As we see all our rooms has Windows for ventilation.Then to we respect your review and will look after your concern issue.
Thanks & Regards
Team Carlton Hotel Mumbai.
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 6 Mar 2024
交通至便。新エアポートバスCHALO(片道150ルピー)、発着徒歩2分。建物2階にありバストイレ外。空調完備。飲料水、チャイ飲み放題。エレベーター、冷蔵庫なし。ダニ出現。防虫シーツ等必須。ビール250ルピー。
by A verified traveler
Not what you expect be careful when you book.
Posted 8 Feb 2024 on HotelsI booked a double room with a bathroom and veiw over Mumbai city. At check-in I was given a room with out a bathroom, no window and a mattres at floor level. When I complained I was told that my window was on the other side of the building down a corridor.
