Ratings based on 764 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
Left my stuff in storage apparently the only other person to enter after me didn’t rummage throw my stuff and steal from me. Staff tried to make me seem like I was the idiot in the situation her poo service if they did this in storage I would watch for your valuables in your room. No help no offer of some sort of here is a deal or money off your stay we regret something to keep a customer. It sucks being gaslight. Come here at your own risk
Comment from Hotel Management
20 Aug 2024 by van, Hotel Management
Dear Guest,We have a dedicated department to help you with your refund or commercial concerns. Please do not hesitate to contact them on our website under "contact us".We hope this experience won't make you want to come back again.Best regards, Vanessa, service Qualité.
by A verified traveler
Pictures a bit misleading, but still good value
Posted 8 Aug 2024 on HotelsOur apartment was definitely a lot more dated than the one shown in the Hotels.com pictures, so that’s a bit misleading. Second room with the bunk bed actually had no window for example. However, for an overnight stop to accommodate five people I think the ResidHotel still offers good value. The apartment was clean and comfortable. The lad at reception could not have been more helpful, and the location is pretty good. We also used their secure onsite parking.
by A verified traveler
Posted 29 Jul 2024
There was a strong pungent smell of damp in the room. The whole floor including corridor were full of smell. The toilet exhaust fan was not working. The minimum temperature for air conditioning was 21. The parking lights were not working. All night there were loud noises coming from different rooms and no body was available to take the complaints.
Overall it was poor experience. I booked it for three nights but stayed there only one night. I complaint using the Expedia message but received no response of messages.
by A verified traveler
Bare bones and perfect
Posted 29 Jul 2024 on HotelsIt is bare bones, but clean and quiet and a perfect location to explore Mulhouse
by A verified traveler
Posted 10 Jul 2024
Special mention for Wahid at reception who was awesome
by A verified traveler
Posted 13 Jun 2024
Nice hotel, very well equipped rooms
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
I hope they fix this up a little
Posted 14 May 2024 on HotelsThe location was amazing. The parking is limited so make sure to book asap. $10. The AC was great. . Tv was good. The bad.. the elevator was broke and we were on the 5th floor. They offered no discount or even free coffee.. we were told our room was ready 3 times and after walking up 87 steps up we find out its not. Down up down up.The laundry listed is in a basment dungeon that is wet and dark. It costs 4$. The check in time was listed at 4 but it was closer to 5. The shower is beat up and you have to hold up the hose to get your head.
by A verified traveler
Posted 26 Nov 2023
Location and staff were good. Had to walk through a very dark parking area to get to hallway where room was located. The room was quite old looking but seemed clean enough. We had to purchase coffee, which would have been fine, however the electrical outlet in the kitchen didn’t work and when we moved the coffee maker to a different spot…the only bedside table, it would not actually make a cup of coffee. The heater in the bathroom would not create any heat, and the shower was only handheld.
by A verified traveler
Posted 16 Oct 2023
Nice secure place within easy distance to ceter of town, resturants and tram.
