Ratings based on 19 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Team Sun N Sand, Hotel Management
Dear Tiffany,Thank You for the review.We’re thrilled to hear that you had a positive experience, and we truly appreciate you taking the time to share your thoughts. Thanks once again for your support!
by A verified traveler
Posted 20 Aug 2024
The property suffers from significant underinvestment, leading to a noticeable decline in standards. It is poorly maintained and desperately in need of an overhaul. The bedroom facilities are outdated and deteriorating, with crumbling fixtures and old infrastructure, such as hairdryers, that have long since broken and been removed. The towels are old and fraying, adding to the sense of neglect. The bathrooms are in dire need of renovation; they are unacceptable for a hotel of this calibre.
It seems the hotel owners have heavily invested in the adjacent luxury tower, leaving the original hotel neglected and in disrepair. The high ratings could be for the luxury tower next door, owned by the same group.
That said, the beach is exceptional, truly one of the best.
Comment from Hotel Management
11 Sep 2024 by Sun N Sand Team, Hotel Management
Dear Moraa,Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your detailed review and apologize for any inconvenience you experienced during your visit.We want to assure you that we take your comments seriously and are committed to addressing the issues you have raised. We understand the importance of maintaining high standards for our guests, and we are pleased to inform you that we have planned a comprehensive renovation project for the property.This renovation will encompass updating the bedroom facilities, improving the bathrooms, and enhancing overall guest experience. We aim to provide a comfortable and welcoming environment for all our guests, and your feedback serves as valuable insight into areas that require immediate attention.We are delighted to hear that you enjoyed the exceptional beach, and we hope that with our planned renovations, your next visit will exceed your expectations. We appreciate your understanding and look forward to welcoming you back to our improved property in the near future.Thank you once again for sharing your feedback with us.Warm RegardsSun N Sand Team
by A verified traveler
Posted 22 Feb 2024
Bedsheets smelled like washed in sea water ..no.tv
Wifi very slow . Staff didnt hq e good attitude towards customers
Comment from Hotel Management
16 Mar 2024 by Team Sun N Sand, Hotel Management
Dear Mr. Kurt,Greetings from Sun N Sand.We apologies for the inconvenience caused during your stay. the feedback is shared with the team and we would request you to give us one more opportunity to offer you an improved and much better experience.Regards
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Team Sun N Sand, Hotel Management
Dear Josephus,Thank you for taking your time to review us and looking forward to have you with us again.RegardsTeam Sun N Sand
by A verified traveler
Fair needs improvment!
Posted 7 Jan 2024 on HotelsThis "resort" apartments are big and new but needs an update and more furniture the living room had 2 beds instead of couches and no dinning table or chairs.
The first night there was not hot water and we got moved to a different room which after we showered realized the AC did not work! back to the room again all of this took 3 hrs !!. The description says 2 restaurants, one is a pool bar which has few options (did not have ice cream in 3 days) and the other one is a restaurant with buffet option ONLY!!! Towels need to be replaced (softer) and sheets are very old. Good size pool, staff did their best with what the have and can.
Comment from Hotel Management
18 Jan 2024 by Team Sun N Sand, Hotel Management
Dear Mariana,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your insights on the apartment's furnishings, hot water issues, and restaurant options. Rest assured, we are actively addressing these concerns to enhance our guests' experience. Your comments about the towels and sheets have been noted for immediate improvement. We value your patience and hope to welcome you back for a much-improved stay.Best regards,Team Sun N Sand
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
6 Jan 2024 by Team, Hotel Management
Dear Mr. Philip,Thank you for taking your time to review us.We are happy that you have enjoyed your stay with us and looking forward to welcome you back at Sun N Sand.RegardsTeam Sun N Sand
by A verified traveler
Posted 15 Nov 2023
Ok
Comment from Hotel Management
15 Nov 2023 by Team Sun N Sand, Hotel Management
Dear Chetan,Thank you for the review and we look forward to have you and your family with us.Regards
by A verified traveler
Posted 1 Jan 2023
by A verified traveler
Posted 31 May 2022 on Hotels
by A verified traveler
Posted 16 May 2022
I’ve stayed at Sun N Sand twice and I’ve enjoyed it both times. The food is really good and the drink options are sufficient. The staff are really attentive and sweet. The overall grounds are beautiful (plenty of photo taking spots). And it never felt overcrowded.
Be mindful that it is quite far from the main airport (about an hour to an hour and a half depending on traffic). Likewise, there are plenty of “beach boys” that depending on the season make it a bit difficult to relax on the beach just outside the resort grounds. The showers/sinks also do not have hot water.
Overall I highly recommend. Great for families, couples, and solo travelers.
