Ratings based on 197 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Brittany,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
by A verified traveler
Not worth anymore of my hard earned money!!
Posted 29 Jul 2024 on HotelsIt was filthy,very smelly,whole room and bathroom full of flies, no toilet paper,curtains had what looked like blood smear or a dark paint smear on them,air conditioner made an awful screeching noise all night,bedding had long dark brown hair all over it
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Misty, We regret to hear about your recent experience at our hotel. Your feedback is important to us, and we will address these concerns with our housekeeping and maintenance teams for improvement. We strive to provide a clean and comfortable environment for all our guests to enjoy their stay.
by A verified traveler
Posted 27 Jul 2024
Breakfast minimal- no waffle batter - room bath tub spiget loose needs repair - front desk not manned - coffee ran out - staff needs to pay more attention to patrons needs. Room 111
Comment from Hotel Management
28 Jul 2024 by Manager, Hotel Management
Hello Jim,Thank you for sharing your feedback with us. We appreciate your comments and will be sure to address your concerns with the relevant departments to improve our services. Your satisfaction is our top priority, and we will strive to ensure a more enjoyable experience for all our guests in the future.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
16 Jul 2024 by Manager, Hotel Management
Hello Ann, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Hello Victoria,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.
by A verified traveler from Huntsville
Posted 5 Jul 2024 on Travelocity
Comment from Hotel Management
9 Jul 2024 by Manager, Hotel Management
Hello RENE, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 30 Jun 2024
Lady at the front desk was friendly and helpful..
but.. pillows were super thin. No shampoo. No coffee. Bed was soft but… plastic protective mattress cover caused sweating ..
it was okay for a night.
Comment from Hotel Management
3 Jul 2024 by Manager, Hotel Management
Hello christine, We are pleased to hear you found our front desk service satisfactory. We appreciate your feedback on the room amenities. Your experience will be shared with our team for their awareness. We thank you for choosing to stay with us and hope to welcome you back in the future.
by A verified traveler
Posted 13 Jun 2024
The property was in need of repair and poorly managed
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Steven,We appreciate your feedback and apologize for falling short of expectations. We will address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Manager, Hotel Management
Hello Melissa,We appreciate you choosing to stay with us! Should you have any further feedback to share, please don't hesitate to contact us. We hope to welcome you back soon for an even better experience.
by A verified traveler
Rundown
Posted 13 May 2024 on HotelsI knew this was an older hotel but I was a little disappointed. The housekeeper cleaned the room but the room was pretty rundown so it appeared dingy. Shower in bathroom very scuffed and dingy, hole in plaster, toilet seat slipped constantly, poor lighting in bathroom, no plug in sink, luggage rack bent and rusty, 2 arm chairs visibly stained and dirty, pressed wood furniture in rough shape, and the microwave so old it is yellow. The worst thing was that my son discovered a live roach on his bed, on top of sheet in the middle of bed.
The breakfast was limited and very budget based. Scrambled eggs in crockpot were so rubbery and dried that they could bounce. I believe eggs and gravy made once at start of breakfast and kept warm till breakfast is over or its gone. OJ was Sunny D.
On the plus side, it looked like the flooring in room had been replaced and sheets were clean and fresh, and the beds were fairly comfortable although starting to sag in middle a bit. There was no musty or moldy smells and the ac worked fine.
Only saw 1 employee our entire stay. This business could use a total refresh. Our price with tax was $98 - for that I'll seek other accommodations next time.
Comment from Hotel Management
15 May 2024 by Pratham, Hotel Management
Hello, We are so very sorry for your experience at our property! Guest satisfaction is our top priority and we take this feedback very seriously. We will be applying this immediately to our day to day routines to ensure this does not happen again. We will have the rooms treated to prevent these creatures from coming in and out. Again we are so very sorry and hopefully you can give us another change to provide you superior service when travel brings you back to the area.
