Ratings based on 954 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Great customer service
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Robert,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 8 Nov 2024
The place could use a good cleaning. The guy in the lobby who checked me in said it was his first day. Had to FaceTime someone the entire check in to get me checked in which took a long time. He had no idea where my room was. But I have stayed in worse places.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Amanda,Thank you for sharing your feedback. We are sorry to hear that your check-in experience was not as smooth as it should have been. While we always strive for efficiency and smooth service, we regret that the process took longer than expected and that the staff member was not able to assist you fully. Please know that we will address this with the team to ensure better training and support moving forward. We also appreciate your comment regarding the cleanliness of the property. We are committed to maintaining high standards of cleanliness, and your feedback will help us focus on areas that need immediate attention. We are grateful that, despite these challenges, you found your stay to be manageable, and we hope to have the chance to provide you with a more seamless and enjoyable experience in the future.Best Regards,Management Team
by A verified traveler
Posted 6 Nov 2024
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Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Sarah,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and constantly reminds us why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 5 Nov 2024
Sucked
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Ismael,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 3 Nov 2024
Friendly staff and clean room.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Mona,Thank you for your kind feedback! We are so pleased to hear that you had a positive experience with our friendly staff and enjoyed a clean room during your stay. We truly appreciate your comments and hope to welcome you back for another great stay in the future.Best Regards,Management Team
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Clara,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 27 Oct 2024
The property and the room we're OK. I feel like the $100 deposit was unnecessary gouging for a motel in this price range. A lot of little signs with admonitions towards the tenants which made me feel like the owner was a little suspicious of his own customer base. Would stay somewhere else next time.
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Robert,Thank you for sharing your experience with us. We’re glad to hear that the property and room met your expectations, but we apologize if certain policies, such as the deposit, felt unnecessary. Our intention with deposits is to ensure a safe and pleasant environment for all our guests, though we understand how this may feel unexpected. We also apologize if any signage gave the impression of mistrust; we’ll review these with a focus on making all guests feel welcome and respected. Your feedback is valuable in helping us improve, and we regret that your stay didn’t fully meet your expectations. Thank you again for your insights, and we hope to have the chance to provide a more welcoming experience in the future.Sincerely,Management Team
by A verified traveler
Posted 16 Oct 2024
On 10/15/2024, I contacted the hotel in Mount Vernon, IL to request a refund due to me not being old enough for this hotel, which I wasn’t aware of. Unfortunately, the interaction did not go as expected.
During my call with the staff member that canceled my room when I went to check in, I experienced unprofessional and aggressive behavior that included rude comments and yelling. I was taken aback, as I approached the situation calmly and simply wished to clarify the refund process. Then she started being rude, so I did as well. This treatment was not only unexpected but also left me feeling disregarded as a customer.
I would appreciate it if you could assist in processing my refund promptly. Additionally, I hope that my experience can help improve customer service standards at your establishment to ensure future guests receive respectful and courteous service.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Trinity,Thank you for reaching out to us regarding your recent experience. We sincerely apologize for the treatment you received during your interaction with our staff, as this is not reflective of the standards we strive to uphold. It is our goal to provide a respectful and professional environment for all our guests, and we regret that we fell short in your case. Your feedback is invaluable, and we will address this situation with our team to ensure that all guests are treated with the courtesy and respect they deserve. Regarding your refund request, we want to assist you promptly and ensure that this matter is resolved as quickly as possible.Sincerely,Management Team
