Ratings based on 925 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The beds were comfortable and the room was spacious. There were needs for upgrades to the tub, surround and carpeting as they were showing their years. They did offer a great hot breakfast and the staff were friendly and accomodating to our needs.
Comment from Hotel Management
27 Sep 2024 by Guest Relations Management, Hotel Management
Dear Shelly,Thank you for taking the time to share your experience! We’re delighted to hear that you found the beds comfortable and the room spacious. It’s also great to know you enjoyed our hot breakfast and appreciated our friendly staff.We value your feedback regarding the upgrades needed in the tub, surround, and carpeting. Please rest assured that we will take your comments into consideration as we plan for future improvements.Thank you again for your insights, and we hope to welcome you back for an even better stay!
by A verified traveler
Posted 24 Sep 2024
This place is under construction. There was a wad of hair on our shower curtain and pubic hair in the sink. No one made up the room. We asked for it to be made up and they didn’t replenish the coffee or cups or give us any more toilet paper. Homeless people all around the area
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Dear Sandra,Thank you for sharing your concerns with us. We apologize for the cleanliness issues you encountered during your stay, including the hair on the shower curtain and in the sink. That is certainly not the standard we aim to uphold.We are also sorry to hear that your room was not made up properly, and that we didn’t replenish the coffee, cups, or toilet paper when requested. Your feedback highlights areas where we need to improve, and we will address these issues with our housekeeping team to ensure better service moving forward.I understand that the surrounding area can be concerning, and we appreciate your understanding as we work through our construction efforts.Thank you again for your insights, and I hope you’ll consider giving us another chance in the future.
by A verified traveler from Redmond
Posted 23 Sep 2024
Front desk personnel very friendly and helpful. They ensured we had a dog room in advance. No issue at check-in. Good parking and it was lighted. Hotel was purchased by Wyndham over a year ago and the maintenance, inside and out, is no longer being done while they are still going through the remodel. Had 1st floor pet room and the had to wear sandals as the rug was filthy but it was quiet. There was no remote and was provided one. Then we had to go back and get batteries for the remote.
Breakfast was fine. AC worked well and was quiet. There was only 1 bar of soap so had to share between sink and shower. There was no mat for the slippery tub.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Dear Julie,Thank you for sharing your detailed experience with us. I’m glad to hear that our front desk personnel were friendly and accommodating, and that you had no issues with check-in. It’s great to know that you appreciated the well-lit parking as well.We apologize for the maintenance issues you faced during your stay. We understand how uncomfortable it must have been to find the rug in poor condition and to deal with the missing remote and the need for batteries. Additionally, we regret that there was only one bar of soap and no bath mat for the tub, as we want to ensure our guests have everything they need for a comfortable stay.Your feedback is invaluable as we continue our remodeling efforts, and we will address these concerns with our team to ensure we improve in these areas.Thank you again for your insights, and we hope you’ll consider staying with us again so we can provide you with a better experience.
by A verified traveler from Longview
Posted 22 Sep 2024
Comfortable bed and a spacious room. Hotel needs renovating. Old stained carpets throughout. The swimming pool wasnt open for use.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Dear Melissa,Thank you for your feedback! We’re glad to hear you found the bed comfortable and the room spacious. However, we apologize for the issues you experienced with the carpets and the pool not being open.We appreciate your insights, as they help us prioritize our renovations and improvements. We hope to enhance your experience on your next visit and look forward to welcoming you back!
by A verified traveler
Posted 22 Sep 2024
Reserved a King bed room, arrived and was told none were available due to construction. Would have been nice to have that info prior to reserving.
Carpet in room was stained and gross.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Dear Alisha,Thank you for bringing your concerns to our attention. We apologize for the inconvenience regarding your room reservation and the condition of the carpet. We strive to provide accurate information to our guests, and we regret that we fell short in this instance.Your feedback is important to us, and we will address these issues with our team to improve our communication and room quality. We hope you’ll consider staying with us again in the future, as we would love the opportunity to provide you with a better experience.
by A verified traveler from RAVENSDALE
Posted 22 Sep 2024
I believe this place should shut down if they are in the process of renovating. It’s filthy inside and outside. The opening and closing of the doors next door to our room was extremely loud, it sounded like a power tool going. The floors are extremely extra filthy. The beds are about to fall apart as well as the other furniture. So disappointed in this place. No staff member was welcoming or nice. The front desk girl mumbled everything she said and looked and sounded miserable. Breakfast ending at 9am is a joke. Hopefully it will be nicer after they renovate, and I hope they plan on renovation the whole place! Even the entry doors are awful, especially the back doors. And what’s up with the mobile home parked in the back with the guy who has all these guys coming to his mobile home that all look like homeless people. Doesn’t make for a comfortable stay at a place.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Therese, We appreciate you sharing your feedback with us. Your concerns will be shared with the appropriate teams for their review and attention. We truly apologize for any inconvenience experienced during your stay. Our team is dedicated to improving our guests' experiences, and we hope your next travels provide you with a more positive stay. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 20 Sep 2024
Staff was very helpful when we asked for change for laundry she told me to go to Safeway. There was no soap or shampoo in the room!
Comment from Hotel Management
20 Sep 2024 by Guest Relations Management, Hotel Management
Hi Gerald,Thank you for sharing your experience with us. We’re glad to hear that our staff was helpful in assisting you with your laundry needs. However, we apologize for the oversight regarding the soap and shampoo in your room.Your feedback is crucial, and we will ensure that our housekeeping team is reminded to check for these essentials before each guest's arrival. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 18 Sep 2024
Clean sheets and towels, convenient location near a grocery store and nit far from freeway.
Tub faucet was broken and would not turn off, no stopper in sink and shower curtain on backwards.
Breakfast was hot and tables were kept clean.
We stayed 3 nights and for the price we thought it was s good value.
Comment from Hotel Management
18 Sep 2024 by Guest Relations Management, Hotel Management
Hi Robert,Thank you for sharing your experience with us! We’re glad to hear you found the sheets and towels clean and appreciated our convenient location near the grocery store and freeway.We apologize for the issues you encountered with the tub faucet, sink stopper, and shower curtain. Your feedback is important, and we will address these maintenance concerns with our team to ensure they are resolved.It’s great to know you enjoyed the hot breakfast and that our tables were kept clean. We appreciate your perspective on value and hope to welcome you back for another stay!If there’s anything specific you’d like during your next visit, please let us know.
by A verified traveler
Posted 13 Sep 2024
Room had a lot of space however the carpet had stains all over there were stains on the couch the room smelled like it had been doused in air freshener to try and take smell out of what was in carpet. Tried to get find another hotel unfortunately everywhere else was booked solid and we were there for event. Thank goodness we had our own sheets for bed bc with the way the room was we were worried what would be on the bed. Would not recommend as first choice to stay. Also breakfast says starts at six but not the case for the weekend bc people “sleep in” however that’s not the case for everyone so post if you have changes like that on the site.
Comment from Hotel Management
13 Sep 2024 by Guest Relations Management, Hotel Management
Hi Amanda,Thank you for providing your feedback on your recent stay. We’re sorry to hear about the issues you experienced with the cleanliness and overall condition of the room. We strive to offer a comfortable and pleasant experience for all our guests, and it’s clear we fell short in your case.We apologize for the stains on the carpet and couch, as well as the strong air freshener smell in the room. This is not the standard we aim to maintain, and we will ensure these issues are addressed with our housekeeping team to prevent future occurrences.We also regret that you were disappointed with the breakfast schedule. We should have communicated any changes more clearly, and we will make sure this information is updated on our website to better inform future guests.We understand how important a clean and comfortable environment is, especially during an event. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If there’s anything more you’d like to discuss or if we can assist you further, please feel free to reach out to us directly.Thank you again for your comments, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Guest Relations Management, Hotel Management
Hi Francois,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
