Ratings based on 306 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ames
Posted 29 Oct 2024
So disappointed and don’t stay at the hotel! The smell as soon as you open the door was so bad. I had drive 13 hours and just wanted a little sleep! I had to leave at 430 in the morning because I couldn’t breathe mildew. Used at bar of soap in the bathroom shower. Every thing was broken in some way. Door to the fridge seal was broke and wouldn’t shut. Lampshades had years of dust and mildew growing on them. Needs to be burnt down! There’s no fixing it 😞
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Tracy,I’m truly sorry to hear about your disappointing experience. The conditions you described, including the strong mildew smell and cleanliness issues, are unacceptable. We sincerely apologize for the inconvenience, especially after such a long drive. Your feedback is important, and we will address these concerns with our team to ensure necessary improvements are made. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future for a much better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
It's location is convenient, breakfast could be better, lobby was clean but my room looked like they did a quick sweep and not a deep clean. It was ok either way , I just needed a place to sleep.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Claudia,Thank you for your feedback! We’re glad to hear that you found the location convenient and that the lobby was clean. However, we apologize for the lack of thorough cleaning in your room and for the breakfast not meeting your expectations. Your comments are important to us, and we will work to improve these areas. We appreciate your understanding and hope to provide you with a more enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Oct 2024
Room had not been vacuumed. Cracked sink. Nasty bathtub. Dead bugs . No drinking glasses. Only one trash can. They have not refunded incidentals money yet. Poor lighting outside. Everything looked like it was old and in disrepair. Blanket had two cigarette burns. Coverlet stained. Chair stained. A nightmare!
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Jan,Thank you for sharing your experience, and I’m truly sorry to hear about the condition of your room. This is not the standard we strive for, and your feedback highlights several serious issues that need immediate attention. Cleanliness and maintenance are our top priorities, and it’s clear we fell short during your stay. I understand how frustrating this must have been for you, especially with the incidentals refund delay. We appreciate you bringing these matters to our attention, and we will work diligently to address them. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
High fee $30 for pet. No ice bucket. The sign for hotel was out so we drove right past it. Furniture was broken. Tub looked uninviting. The whole place needs renovating. Depressing. I took plenty of photos; $50 deposit.
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Dear Jorge,Thank you for sharing your experience. We sincerely apologize for the issues you encountered, from the high pet fee to the broken furniture and lack of ice bucket. It's unfortunate that the hotel sign was out, causing inconvenience, and we’re sorry the tub and overall condition of the property didn’t meet your expectations. We understand your concerns and will address these matters with our team. Your feedback is valuable as we work towards making necessary improvements. We hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Tania,We truly appreciate your outstanding 5-star rating! It’s wonderful to hear that your experience exceeded your expectations. Your feedback inspires us to continue providing exceptional hospitality and service. We look forward to having you stay with us again soon for another perfect visit!Sincerely, Hotel Manager
by A verified traveler from Bolingbrook
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Karla,Thank you for taking the time to share your excellent 5-star review! We are pleased to know that our efforts to provide outstanding service made your stay memorable. Your feedback is invaluable to us, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Would not let my dead dog stay there
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Paul,We sincerely apologize for the disappointment you experienced during your stay. Your comment about not wanting your dog to stay with us is concerning, and we take all feedback seriously. We strive to provide a welcoming and comfortable environment for all our guests, and it’s clear we fell short in your case. Please reach out to us directly so we can address your concerns and work towards improving our services. Thank you for your feedback.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Sep 2024
Everyone is really nice
Comment from Hotel Management
28 Sep 2024 by Hotel Manager, Hotel Management
Dear Tim,Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our staff. Creating a welcoming atmosphere is a priority for us, and it’s wonderful to know our team made a difference during your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Hotel Manager, Hotel Management
Dear Amber,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and are sorry to hear that your stay did not meet your expectations. Your comments are crucial for us as we work to enhance our services and guest experience. If you have specific suggestions or issues you encountered, please share them with us. We hope to have the opportunity to improve your experience on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Sep 2024
It was good
Comment from Hotel Management
7 Sep 2024 by Hotel Manager, Hotel Management
Dear Martin,Thank you for your review and for rating us 3 out of 5. We're glad to hear that you found your stay good but recognize there’s room for improvement. Your feedback is important to us, and we would love to know more about how we can enhance your experience in the future. We hope to have the opportunity to serve you again and exceed your expectations!Sincerely, Hotel Manager
