Ratings based on 988 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
When checking in, Vicky (working the front desk) had arguably the worst attitude i have ever seen. The photos of the room online were not even remotely close to what the room looked like. The entire hotel smelled terrible and the room looked like it hadn't been vacuumed. We left soon after checking in to find another place to stay.
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Dylan,We sincerely apologize for the challenges you encountered. The level of service you described is certainly not reflective of the standards we strive to uphold, and we understand your frustration. We also appreciate your feedback regarding the room and the cleanliness issues. We will be addressing these concerns to ensure improvements are made and to ensure every guest feels welcomed and valued. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
Everything with the stay was good.
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Ariel,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We are so pleased that your experience was enjoyable and that we were able to meet your expectations. Our team is dedicated to providing a welcoming and comfortable environment. Thank you again for your generous comments. We look forward to your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Room looked nothing like the pictures when I booked. Room was not clean, smelled like smoke. We left as soon as we got there. Do not stay at this place, I have no clue how they have any starts.
Comment from Hotel Management
3 Nov 2024 by Mgr, Hotel Management
We do apologize for your room issues; please next time let us know right away so that we can fix any issues with your room. Also, feel free to let us know at checkout as well.
by A verified traveler
Posted 21 Oct 2024
Quick check in. Comfortable bed. No ice machines, grab and go breakfast. Although there was a kitchen in the room you had to request what you needed, such as a coffee pot, cups and spoons. Requested additional pillows and was informed there were no extras.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Erika,Thank you for your feedback. We’re glad that you had a quick check-in and found the bed comfortable. However, we apologize for any inconvenience regarding the availability of kitchenware and amenities. To maintain cleanliness for all our guests, these items are kept at the front desk, and our team is happy to provide them upon request. We appreciate your understanding and your insights, which help us improve our services. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 5 Oct 2024
Damaged tub, looks stained and old...
Comment from Hotel Management
6 Oct 2024 by Sincerely, Hotel Management, Hotel Management
Dear Julia,Thank you for reviewing our hotel. We are pleased to know your overall stay was satisfactory and appreciate knowing where we can improve. Please accept our apologies for the inconvenience the bathtub caused. We will share your feedback with our team and hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
by A verified traveler
Posted 5 Oct 2024
Homey w/small kitchen, work, living room areas
Good rate
Pleasant staff
Recommend
Comment from Hotel Management
6 Oct 2024 by Sincerely, Hotel Management, Hotel Management
Dear Art,On behalf of our team at Extended Stay America, thank you for the kind remarks. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate your noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Check in was fast and easy. Staff was pleasant. The bathroom was dirty. The toilet was dirty and had stains. The shower had clumps of other people’s hair. The furniture also had other people hair and multiple stains. The bed looked clean. Overall very average and happy I was only staying one night.
Comment from Hotel Management
28 Sep 2024 by Hotel Management , Hotel Management
Dear Myah, Thank you for your feedback. We're pleased to hear that your check-in experience was smooth and that our staff was pleasant. However, we sincerely apologize for the cleanliness issues you encountered in the bathroom and on the furniture. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure improvements. We appreciate your understanding and hope to provide you with a better experience on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 25 Sep 2024
