Ratings based on 668 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Liked that it has a full kitchen however we don’t like that you have to ask for all of the everyday items for the kitchen (coffee maker,toaster,utensils,plates etc….)
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Elizabeth, We are pleased to see you enjoyed our full kitchen in your room. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
Our initial room had 3 roaches walking on the kitchen counter. We then were given the room across the hall. That room had a very pungent smell which was a mix of bleach, fabuloso, weed and a basement. And Everytime we left and came back, the smell seemed to get worse. The oven cut off as it was cooking our frozen pizza. So that was wasted. And at night in the parking lot, it's crawling with shady people and I've witnessed drug dealing and prostitutes looking for Johns. Overall, it was the worst motel we've ever been in. Staff was very friendly though.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Terri,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
Very unpleasant experience.
Reached the property after 3pm. The hotel front desk told me to wait for the room to be cleaned up and it took them 30 minutes to get ready. The front desk folks weren't nice and no apologies for being late to give me the room.
The rooms lights were so dim and looked so dark. We were planning to stay overnight and leave next day morning but it didn't feel good, so we checked out same day around 6:30pm.
I wouldn't go to this place again.
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Ravikumar, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. It’s concerning to hear about the delays in room readiness and the service you received at the front desk. Your comments about the lighting in the room will be addressed with our team to improve the ambiance. We strive to provide a comfortable experience, and we regret that we fell short. We appreciate your input and hope you’ll consider giving us another chance. Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
Hotel is dated and bathroom was not clean.
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Robin, Thank you for your feedback. We apologize that the condition of the hotel and the cleanliness of the bathroom did not meet your expectations. Ensuring cleanliness is of utmost importance to us, and we will promptly address this matter with our housekeeping team to guarantee it will not happen again. We appreciate your input and are continuously working on improving our facilities. Apart from this, we hope you had a pleasant time and that you will consider giving us another opportunity in the future.Sincerely, Hotel Management
by A verified traveler
Posted 29 Sep 2024
I came down so that I could attend an evening wedding. The first negative…They charge you $150 as soon as you arrive for incidentals. This money will be returned to you in 3 to 5 business days.
The first room I was given had no sheets on the bed, a housekeeping cart in the room and no housekeeper! The front desk attendant was apologetic and issued me a new key to another room. The second room smelled very strongly of cat urine. This property allows pets but unfortunately the rooms are carpeted. I grabbed my belongings and left the property explaining the odor issue and that I simply could not stay there.
The lady at the front desk was friendly however that was the only positive.
Comment from Hotel Management
29 Sep 2024 by Hotel Management, Hotel Management
Dear Cadesha,Thank you for taking the time to share your experience. We deeply regret the inconveniences you encountered during your stay, particularly with the initial room condition and the odor in the second room. The deposit charge you mentioned does take a few business days to process, and we appreciate your understanding regarding that policy. We are committed to enhancing our services and prioritizing cleanliness and maintenance standards. Your feedback is invaluable, and we will look into your concerns to prevent similar issues in the future. Should you need any further assistance, please do not hesitate to reach out directly. We truly value your input and hope you consider allowing us another opportunity to provide you with a much-improved experience.Sincerely, Hotel Management
by A verified traveler
Quick trip, 1 night family trip
Posted 18 Sep 2024 on HotelsThe room was large. Clean floors and beds. Quick check-in and quick check-out. The breakfast was small with grab and go items (and coffee). We liked the room; it was a quick one-night stay on our way to another location. The room next to us had an upset baby and kids that we could hear in our room, but it was not too bad.
Comment from Hotel Management
19 Sep 2024 by Hotel Management, Hotel Management
Dear Alexandra,Thank you for your fantastic review! We are delighted to hear that you enjoyed the spacious and clean room, as well as the efficient check-in and check-out process at Extended Stay America. We appreciate your feedback on the breakfast and understand that noise can sometimes be an issue. We look forward to welcoming you back on your next trip.Sincerely,Hotel Management
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Posted 10 Sep 2024 on Hotels
by A verified traveler
Posted 5 Sep 2024
Not a good stay at ALL
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear Leilani,Thank you for sharing your feedback. We are genuinely sorry that your stay did not meet your expectations. We strive to provide a positive experience for all our guests, and we regret that we fell short in your case. Your comments are important to us, and we will review them to address any issues and improve our services. We hope you might consider giving us another chance to offer you a much-improved stay in the future.Sincerely,Hotel Management
