Ratings based on 741 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
We asked the front desk for the room to be cleaned only one day out of the 4 days we stayed but they never did it.
Other than that we were happy to stay at your hotel.
by A verified traveler
Posted 26 Dec 2024
Soo, glad GrandStay is in Mount Horeb.
Comment from Hotel Management
27 Dec 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!
by A verified traveler
Posted 16 Dec 2024
Very pleasant receptionist, great pool and fresh cookies!
Comment from Hotel Management
16 Dec 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!
by A verified traveler
Posted 5 Dec 2024
The breakfast offers a lot of choices. The hostess is very outgoing and makes sure that the food is hot and there is plenty of it
. She makes you feel you are her personal guest.
Comment from Hotel Management
5 Dec 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you for taking the time to fill out our post-stay survey. We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that you did not enjoy your stay.
by A verified traveler
Posted 12 Nov 2024
Old building our room had a few minor issues.
Bath fan ran continuously.
The fan on the heat/ac eas noisy
Comment from Hotel Management
12 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that your room had these issues.
by A verified traveler
Posted 10 Nov 2024
location
in room coffee maker broken
Comment from Hotel Management
11 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that the coffee maker was broken. We will replace it asap.
by A verified traveler
Posted 10 Nov 2024
At the bottom of one of the bed closet to the bathroom, there was a connector frame sticking out underneath the box frame my likes to sleep next to the bathroom so she can get there pretty quickly. Every time me and wife would get out that way to go to the restroom we would always scrape the crap out of our legs my wife got a huge gash from that frame sticking out.
Comment from Hotel Management
11 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that the bed frame was sticking out. Will will inspect and repair asap!
by A verified traveler
Posted 9 Nov 2024
Nice place.
Comment from Hotel Management
11 Nov 2024 by Rob Hammerly, General Manager, Hotel Management
Thank you for taking the time to fill out our post-stay Survey! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!
