Ratings based on 2 Verified Reviews

3.0 out of 5
3.0 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 5 Oct 2018 on Hotels
Good size for 3 bedrooms, with reasonable space in living area. One bathroom for 8 people is a bit tight, but manageable. Shuttle bus regularly takes you to Village, but if not walk down the hill only takes 5 minutes.
Comment from Hotel Management
12 Oct 2018 by Alpine Holiday Rentals, Hotel Management
Hi Gary, Thank you for your review of Snowflake 14. We're so pleased that you enjoyed your stay and we hope to see you again next season.
2 out of 5
by A verified traveler from Melbourne

OK but not so great

Posted 5 Aug 2018
It was an OK check in, but had to pick up keys at another location in Mansfield. At arrival to the property looked nice and cosy from the outside. Had to climb stairs no lift to 4th floor, which was a bit hard going up and down the stairs with the luggage and kids. On entry into the room snowflake 14 it had a damp smell which was in every room, we had to air the apartment before turning on the heater. The furniture in the living room and dining was average and outdated with stains on the couch and pillows. The kitchen was functional with cutlery. The drying room was nothing more than half a robe size area with a very small foot heater blowing cold air, mind you it's an 8 person apartment, we had just enough room to hang gear for three people. The bathroom was half renovated shower and basin. The toilet yet to be tiled? It was just exposed brick painted white with grubby yellow stains on the walls. The three bedrooms were cosy and enough room to walk around the bed, but the bed frames were metal and squeaky every time you turned. The robes were big enough for the stay but crappy sliding doors looked like someone did a bad d.i.y. on them. Found stains and hair on the linen. The windows were developing black mould stains and constantly sweating not properly insulated. Balcony latch/lock another bad d.i.y. and not sure if some of the electrical meets code. If you don't mind where you sleep and stay and where you spend your hard earned money, then this might be the place for you.
Comment from Hotel Management
28 Sep 2018 by Alpine Holiday Rentals, Hotel Management
Hi Ermzy, We are sorry to hear you didn't enjoy your stay at Snowflake 14. We do appreciate your feedback and will address the items that are in our control. In the future we do advise that you make contact with the office during your stay so that we can do our best to resolve any problems that you may have as soon as possible.