Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Richard,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and we are thrilled that we met your expectations. If you have any further feedback to share, please don't hesitate to reach out to us.
by A verified traveler
Posted 9 Sep 2024
Any it ok
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Raymundo,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our management team to discuss your concerns further. Your feedback is valuable to us as we strive to improve our services for all guests.
by A verified traveler
Posted 9 Sep 2024
There was lots of noise from disrespectful people, in other rooms, until early morning hours. Got no sleep and still had 6 hours to drive the next morning. Simply exhausted. The breakfast was ok. Pretty much like all other hotels that offer a free breakfast. Check in check out was great. The staff was very well organized and helpful.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Bo, We apologize for any inconvenience caused by the noise disturbance during your stay. Our team appreciates your kind words regarding check-in and check-out experiences. We value your feedback and hope to welcome you back for a more restful stay in the future.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Julia,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 27 Aug 2024
This hotel is perfect for an overnight stay. It’s quiet and safe with plenty of places to eat nearby. I’ve stayed here the past three years returning from a business trip and plan to stay again.
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello Dave,We are thrilled to hear that you had a peaceful and secure stay with us. It's wonderful to know that our location and amenities suited your needs, and we appreciate your loyalty as a returning guest. We look forward to welcoming you back for your future visits.
by A verified traveler
Posted 23 Aug 2024
This was a good value in Mt Airy. The room was very spacious and location is close to the downtown.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Nancy,We are pleased to hear that you found our hotel in Mt Airy to be a good value and enjoyed the spacious room. Our convenient location near downtown is indeed a great advantage for our guests. Thank you for sharing your positive feedback with us.
by A verified traveler
Posted 23 Aug 2024
Nothing
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Keith,We regret to learn that your stay did not meet your expectations. Your feedback is important to us, and we will address the issues you mentioned to enhance the guest experience in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Monica, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 12 Aug 2024
Decent hotel. Good Mexican restaurant across the street but nothing else that close. Close to Andy Griffith town.
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Kimberly,We're delighted to hear you found our hotel decent and enjoyed the nearby Mexican restaurant. Being close to Andy Griffith town adds a special charm to the area. Your feedback is appreciated as it helps us continue to improve our guests' experiences.
by A verified traveler
Posted 12 Aug 2024
Found several dead spider in the room
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello MADELYN, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
