Ratings based on 122 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great waterfront
by A verified traveler
Posted 28 Aug 2024
The price is great. The hotel needs some updating.
by A verified traveler
Not Service Dog friendly!!!
Posted 6 Aug 2024 on HotelsI stayed with my service dog. The hotel would not allow my dog to accompany me to the breakfast area. She said that the owners would not allow it. I tried to explain that was against ADA but she argued with me. She also argued that one of my disabilities was NOT eligible for a service dog which is inaccurate. I also had to sign something for my service dog which I have NEVER had to do before. I felt humiliated. I'm NOT happy at all with my experience and will be filing a complaint with the ADA and Dept of Justice.
Comment from Hotel Management
8 Aug 2024 by Quality Inn, Hotel Management
Never was it said that the owner would not allow it. The paper that you signed was the rules for service animals at our hotel which is to safe guard us and you in case something were to happen during your stay. We accept trained service animals. Emotional support animals are not service animals and are not acknowledged by the ADA under Title 1. The lady was not arguing with you at all but was explaining her experience that she has had with her son and his service animal. We are sorry that you interpreted it as arguing. We never meant to make you feel humiliated. She even upgraded you to downstairs at no additional charge to a more expensive room even though you reserved one of our cheaper upstairs rooms.
by A verified traveler
Posted 14 Jul 2024
by A verified traveler
Posted 7 Jul 2024 on Hotels
Muy buena atención y muy buena limpieza unas ubicación buena y muy tranquilo el lugar fui a visitar a mi hijo y me quede en el hotel con el y la verdad no tengo quejas alguna... se los recomiendo que lo visiten y un muy buen desayuno
Comment from Hotel Management
9 Jul 2024 by Quality Inn, Hotel Management
Nos gustaría agradecerle por tomarse el tiempo de completar nuestra encuesta en línea sobre nuestro hotel. Los comentarios de nuestros miembros de Choice Privileges son muy importantes para nosotros y sus comentarios nos ayudan en nuestros esfuerzos por brindar un servicio excelente.Muchas gracias por su negocio y esperamos verlo en el futuro.
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Quality Inn, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 25 May 2024 on Hotels
Receptionist had an attitude
Comment from Hotel Management
26 May 2024 by Quality Inn, Hotel Management
We are sorry that you feel that the receptionist had an attitude with you when you were told that you couldn't check in early as nothing was clean when you arrived 1 hour after check out wanting to check in early. She did however come and get you from your car as soon as one was available and allowed you to still check in early and did NOT charge you the 25.00 early check in fee.We hope that you have a BLESSED day.
by A verified traveler
Posted 25 May 2024
The bath tub doesn’t drain well and the staff are unprofessional,I asked for a spoon and was told that they don’t give them out at night and that is crazy because I am a paying customer. I won’t ever stay at this room again.
Comment from Hotel Management
28 May 2024 by Quality Inn, Hotel Management
When you brought the issue of the drain to the attention of the front desk you were asked if maintenance needed to go up and tend to it immediately. You then stated no you were just letting us know that it was draining slow. We thanked you and said we would get it the following morning. As for the spoon issue we normally do not supply those at night as we are not a store and if we gave them out at night there would be none left for breakfast the following morning as people are continuously asking for spoons and forks at night. We are sorry that you do not agree with our policies.We hope that you have a blessed day.
by A verified traveler
Posted 9 May 2024
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Comment from Hotel Management
28 May 2024 by Quality Inn, Hotel Management
We are sorry that you were unhappy with your stay.We hope that you have a BLESSED day.
by A verified traveler
Posted 2 Apr 2024 on Travelocity
Crumbley parking lot
Comment from Hotel Management
28 May 2024 by Quality Inn, Hotel Management
We do apologize about the parking lot. We are still in the middle of renovations and that is on the list to be fixed we just haven't gotten that far yet. As with all renovations they do take time. Thank you for your understanding in this matter.We hope you have a BLESSED day.
