Ratings based on 132 Verified Reviews
4.5 Room cleanliness
3.0 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
We had a wonderful stay at Villa Hakone Stage. The Villa itself is quite spacious (we had a family of three staying) - a welcome change from the cramped living conditions in Tokyo. The villa was clean and very comfortable. The location is right next to both the "pirate" ship port and the ropeway to the top of Owakudani. We arrived via the Romance Car and Hakone Tozan Train from Shinjuku and then caught the Cable Car and Ropeway to the villa (it is a short walk from the Ropeway station). The host was also very quick to answer any questions we had.
by A verified traveler
Posted 9 Jan 2025
Beautiful place! Walking distance to local tourists cites. Would definitely stay here again if I get to come back to Japan.
by A verified traveler
Posted 28 Dec 2024
The property was in a good location and has plenty of space. Our family of 4 stayed in villa b and loved the unique floor plan- almost 3 floors with narrow staircase and loft steps. There was a view of lake ashi. The unit supplied necessary items and we could cook if we wanted to. The washer/dryer combo didn’t dry too well though.
by A verified traveler
Posted 26 Dec 2024
Great quiet place nestled in the woods. the villa is reasonably clean but unfortunately, we found some food in the fridge, which was presumably left behind by the previous occupants. This made us wonder if the housekeeping was done properly. Nevertheless, we will consider coming back to stay again.
by A verified traveler
Posted 17 Dec 2024
We were a family with young children and stayed at Villa B, which was a standalone 3-floor loft-style apartment. It worked really well for us - bedroom with 2 queen-sized beds and ensuite bathroom (including bathtub, washing machine and heater for clothes drying). The second "storey" was a small but well-equipped kitchenette, with a seating area. On the third "storey" was a loft with two sets of futons available.
Villa A is closest to the road so we did hear the occasional vehicle passing by but otherwise the area is pretty quiet. The walls/floors are thin so if you do stay in Villas E, G and I, you probably would be subjected to your upstairs neighbours' noise.
by A verified traveler
Posted 2 Dec 2024
Villa Hakone Stage offers a beautiful, spacious, and peaceful retreat. The room was stunning and provided a serene atmosphere for relaxation. However, dining options in the area are limited, and there are no nearby convenience stores. I highly recommend purchasing food and drinks before nightfall to ensure a comfortable stay. Overall, a great choice for those seeking tranquility in Hakone!
by A verified traveler
Posted 19 Nov 2024
The air con break down causing the room to be either too stuffy or needed to open the window making the room to cold. Requested to change room but was rejected. No refund or discount was given and the customer service is terrible. Worst experiences!
by A verified traveler
Posted 13 Nov 2024
Tucked away right off a main road in the area close to bus lines and a short walk to Lake Ashi. Exterior and interior are well maintained and very nice.
by A verified traveler
Posted 1 Nov 2024
When we arrived at the property we tried to close the blockout blind and found that it was broken. I tried to phone the property, as there is no on site management and the phone number did not work. I then messaged them via Expedia and received an answer some time later. At first they told me to try the chord, but I advised that I had already done that. They then advised that they knew it was broken and they had ordered a new blind but it had not been supplied yet. They had known about the problem but had done nothing to give us the option to cancel or change accommodation.
We had to sleep in a room that was like sleeping in daylight because of the outside lights all night. The lack of the heavier curtain also allowed the constant road noise to come in.
The next day they came and dropped the heavy curtain permanently. Yes it would be dark in the room at night but throughout the day we couldn't even see outside.
Given that there are so many rules given to you by the property management, they should respect the basic rules of hospitality, "Keep the guest happy".
Problems with the property:
The walls and ceilings are paper thin. You can hear everything the people in other rooms are saying, every footstep and every toilet flush.
The property is located directly on the main road through the area and the cars kept going all night.
There is no onsite management if anything goes wrong
The way that our problem was handled was super bad.
The only good thing was the walkability
by A verified traveler
Posted 26 Oct 2024
What a beautiful place to stay! I booked two villas and there was so much space in both the loft and the western style. The area has good public transit to an extent. Easy to get to and from Odawara station by bus. We missed the last local bus twice and had to trek back from the other side of the lake after dinner so be aware of the early schedule. I’m Gluten free so food options are limited here. Having a little kitchen was a lifesaver! The owner was very responsive and helpful. Would stay here again or recommend to friends.
