Ratings based on 711 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Excellent and very relaxing. Staff so helpful with excellent service.
by A verified traveler from Sunnyvale
Posted 19 Jan 2025
Great service.
by A verified traveler
Posted 17 Jan 2025
Need some transportation to attractions
by A verified traveler
Posted 2 Jan 2025
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen
Comment from Hotel Management
4 Jan 2025 by ザ・プリンス箱根芦ノ湖 くちこみ担当, Hotel Management
Dear LisaThank you very much for choosing The Prince Hakone Lake Ashinoko.And thank you for taking the time to leave a review of your recent stay.We are glad to hear that you enjoyed your stay in our room and could relax with us.We will keep improving our services to satisfy our customers' expectations.We look forward to welcoming you again in the future.The Prince Hakone Lake AshinokoReservation:Tonooka
by A verified traveler
Posted 31 Dec 2024
by A verified traveler from Newmarket
Posted 22 Dec 2024
Very nice decoration, friendly staff, decent food, good facilities
Comment from Hotel Management
13 Jan 2025 by ザ・プリンス箱根芦ノ湖 くちこみ担当, Hotel Management
Dear FangqiuThank you very much for choosing The Prince Hakone Lake Ashinoko.And thank you for taking the time to leave a review of your recent stay.We are very pleased to hear that you were satisfied with your stay.We will continue to improve our services to satisfy our guests from different parts of the world.We look forward to welcoming you to our hotel again next time you visit Hakone.We look forward to welcoming you again in the future.The Prince Hakone Lake AshinokoUmino
by A verified traveler
Posted 17 Dec 2024
by A verified traveler from anacortes
Posted 13 Dec 2024
Location, bfast, hospitality
Comment from Hotel Management
18 Dec 2024 by ザ・プリンス箱根芦ノ湖 くちこみ担当, Hotel Management
Thank you very much for choosing The Prince Hakone Lake Ashinoko.And thank you for taking the time to leave a review of your recent stay.We are glad to hear that you enjoyed your stay in our room and could relax with us.We will keep improving our services to satisfy our customers' expectations.We look forward to welcoming you again in the future.The Prince Hakone Lake AshinokoKou Yujin
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 26 Nov 2024
beautiful
Comment from Hotel Management
3 Dec 2024 by ザ・プリンス箱根芦ノ湖 くちこみ担当, Hotel Management
Dear WEIJUN Thank you very much for choosing The Prince Hakone Lake Ashinoko.And thank you for taking the time to leave a review of your recent stay.We are glad to hear that you enjoyed your stay in our room and could relax with us.We will keep improving our services to satisfy our customers' expectations.We look forward to welcoming you again in the future.The Prince Hakone Lake AshinokoKou
