Ratings based on 113 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Scary Reception
Posted 2 Jun 2022 on HotelsReceptionist is a crazy woman. I should have read more reviews before checking in this hotel. Creepiest booking I have had in my last 100 stays.
by A verified traveler
Posted 24 Aug 2021 on Travelocity
Excellent location, very close to the Old bridge and historic center. Very attentive and friendly staff, great breakfast
Comment from Hotel Management
17 Sep 2021 by Leo, Hotel Management
Dear Sergey, thank you for your review, we are very glad that you where pleased with our hotel.
We hope to welcome you again in the near future.
by A verified traveler from New York
Posted 11 Feb 2020 on CheapTickets
I sent a massage that I can’t to came and I asked to postpone my reservation two weeks but nobody answered in all.
Comment from Hotel Management
11 Feb 2020 by xxxxx, Hotel Management
Respected Mila,
We are sure that you never had a reservation made for our hotel and you did not stay at our property. We also know that you never asked for any cancellation because there were no reservation at all. Can you please tell us the date you were in hotel or the number of your reservation,or think about it,in which hotel you stayed at all,which town,which city or hotel. If you do not answer to us shortly we will connect expedia. com because we are sure that you never had reservation at all.
Regards
by A verified traveler
Posted 11 Jul 2019
The hotel was conveniently located near the rail/bus station and the centre. This made visits to the Old Town/Bridge and surrounding places of interest very easy.
by A verified traveler
Posted 11 Jul 2019
by A verified traveler
Posted 5 Jun 2019
This hotel staff went out of their way to be accommodating. We were a group of nine and they treated us as individuals with separate needs. Our rooms were spacious, with plenty of room to move between tea table, three beds, and a balcony view of the river. With a mini-kitchen, you can stay in these rooms for a week and feel at home. The breakfast is varied and delicious. Parking is available for a fee. When I return to Mostar, I will stay at Hotel Pellegrino, mostly for the outgoing staff.
by A verified traveler
Posted 6 Apr 2019 on Hotels
by A verified traveler
One night only..
Posted 1 Sep 2018 on HotelsNot an easy place to find and even the locals directed us the wrong way..We were warmly welcomed and offered a drink but then the manageress was dealing with 2 incoming guests with some identification problem and we couldn't get to our room as we hadn't been given the key yet. Room was well appointed and the a/c was new and working well. We had booked hearing it was a good breakfast included but we had to leave very early in the morning and the hotel could not provide a packed breakfast so we forfeited it sadly with no compensation. We were told to avail ourselves of the mini-bar and leave the money - Mars bars twix and drinks were by-passed. The bakery round the corner was open at 6.00 as we passed. So though the hotel position in the middle of a pedestrian area and along from the bridges was well located we were disappointed overall. We were on the third floor with no lift as well - not good accessibility. So our stay was only OK.
by A verified traveler
NIce Family Run Hotel
Posted 5 Aug 2018 on HotelsNice family run hotel that is apartment style with kitchenette. Great location to cafes and bridge in Mostar. One issue was the noisy aircon - it had to be turned off at night due to motor noise. Hosts were very friendly and helpful re carparking and a guide to local area. Mostar was a one night stay on our journey to Dubrovnik so Pellegrino was good choice for short stay.
by A verified traveler from New York
Stay away! Scary people working in this hotel
Posted 15 Jun 2018The women who greeted was very very rude. She called my son not normal because he took his shoes and sat on the bed. She said if your boy does something to the room ( we were not sure why she meant) we will pay for it. The breakfast was ending at 10:30, we came down exactly at that time and women said “no more, don’t touch anything, you are late” even though no one was there. Stay somewhere else if you can. it was the worst experience of our entire trip.
Comment from Hotel Management
11 Jul 2018 by Jelena, Hotel Management
Sometimes is success some of guests dont have in hotel.
Where is bound which guest cross and been worth of our hospitality and effort.
The guest is always in charge but adhering to the rules of conduct in a hotel that is still determined by the host, ie. the team of employees.
As soon as it crosses this bound, it goes beyond the concept of a good guest. Individuals are willing to give extremely negative comments and ratings for top-of-the-order properties due to things that are not allowed in that facility or are simply required to behave politely.
It is rare to write bad things about us so that most of these criticisms are not worth the attention.
