Ratings based on 577 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello DaNeireo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Oct 2024
Hotel bom, mas tivemos alguns problemas referente aos lençóis que tivemos que trocar, pois tinha cabelos e farelo de chips. Além disso, o teto do banheiro precisa de reforma, estava caindo a tinta, Além das toalhas estarem bem manchadas, nos deixando com dúvidas se estavam realmente limpas.
Comment from Hotel Management
7 Oct 2024 by Oshane RediResponse Specialist, Hotel Management
Prezado Cristóvão,Obrigado por nos contar sobre sua experiência no RED ROOF INN MOSS POINT. Lamento que sua experiência não tenha atendido às suas expectativas. Por favor, aceite nossas mais sinceras desculpas pela falta de limpeza que você descreveu. A Red Roof se esforça para oferecer aos hóspedes todos os confortos de casa, por isso estou decepcionado ao ver sua pontuação.Será um prazer tê-lo conosco novamente no futuro para mostrar nossos avanços positivos para melhorar sua experiência conosco.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
Hot water in the bathtub did not work and had to take cold shower and towels had hair in them
by A verified traveler
Posted 13 Sep 2024
Great stay! Room, bathroom and bed very clean. Check in fast and easy.
Comment from Hotel Management
16 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Laurence,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOSS POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be great, bathroom to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Sep 2024
Check in was fast and easy. Tv didn't work, so i called downstairs and he came right up to fix it. Cable had Fallen out the back of the TV. I will be returning!
Comment from Hotel Management
15 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Laurence,Thank you for taking the time to write a review of your stay at the RED ROOF INN MOSS POINT. I am happy you were pleased with our fast and easy check in process. However, you indicated that the tv was not working but you informed the front desk, and it was fixed right away which was great to hear. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Aug 2024 on Hotels
Falsely listed electric vehicle charging.
Comment from Hotel Management
29 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Derek, Thank you for your feedback following your experience with us at the RED ROOF INN MOSS POINT. In response to the hindrances highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve here Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Carla, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Moss Point and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Aug 2024
There were cockroaches in there room
Comment from Hotel Management
26 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Connie,I appreciate you sharing your feedback following your stay at the RED ROOF INN MOSS POINT. You expressed that the pests you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Aug 2024
My luggage ( small safe was stolen). High value Tried calling. Phone Disconnected
Comment from Hotel Management
19 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Robert,We are sorry to hear your recent experience at the RED ROOF INN MOSS POINT did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies for this is nowhere near the standard we strive to uphold. I have brought this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 Aug 2024
The check in was easy and parking was convenient. There was a little grassy area to walk your dog around. AC worked okay. Saw two roaches and some evidence of a past pest infestation in a drawer. Microwave did not work properly. Said the inside of facilities was smoke free but everything smelled heavily of stale smoke.
Comment from Hotel Management
14 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Bailey, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Moss Point. I am glad to read that you were pleased with the with and the convenient parking. However, at Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the microwave did not work properly and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
