Ratings based on 597 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Staff was amazing and everyone was nice
Comment from Hotel Management
28 Nov 2024 by Francois du Toit, Hotel Management
Dear JesusThank you for your amazing reviewKind regards
by A verified traveler
Posted 20 Nov 2024
Fantastically beautiful place with tons to do.
Comment from Hotel Management
23 Nov 2024 by Francois du Toit, Hotel Management
Dear HeinrickThank you so much for your review. it is appreciatedKind regards
by A verified traveler
Posted 12 Nov 2024
Really good food and the staff was perfect. Thank you for all you did for us
Comment from Hotel Management
13 Nov 2024 by Francois du Toit, Hotel Management
Dear JesusThank you for your review and 5/5 ratingIt was our pleasure looking after you, we hope to see you soon again.Kind regards
by A verified traveler
Posted 9 Nov 2024
The best hotel we've ever stayed in, this is our third time.
Comment from Hotel Management
13 Nov 2024 by Francois du Toit, Hotel Management
Dear LouisThank you for your review and 5 / 5 ratingIt will be our pleasure welcoming you back for a fourth time!!Kind regards
by A verified traveler from Kigali
Posted 26 Oct 2024
Excellent
Comment from Hotel Management
28 Oct 2024 by Francois du Toit, Hotel Management
Dear ZukiswaThank you for your Excellent review and 5/5 scoreWe hope to see you soon againKind regards
by A verified traveler from London
Posted 25 Oct 2024
An excellent hotel with nice rooms, grounds and food.
The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Comment from Hotel Management
28 Oct 2024 by Francois du Toit, Hotel Management
Dear DavidWe thank you for your feedback and 5/5 review.It is our hope we shall see you soon againKind regards
by A verified traveler
Posted 19 Oct 2024
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure!
The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Comment from Hotel Management
23 Oct 2024 by Yanga, Hotel Management
Dear Basil,We are delighted to know that you enjoyed your stay with us. We have noted your concerns with regards to the service at Tusk bar and rest assured that your feedback has been shared with the department head.It was a privilege to have you stay with us.Kind regards, The Palace Team.
by A verified traveler
Posted 4 Sep 2024 on Hotels
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Comment from Hotel Management
11 Sep 2024 by Yanga, Hotel Management
Dear LaurenceThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay with us, and we were able to win your friends over with our authentic South African service.We look forward to welcoming you back in the near future.Kind regardsThe Palace Team
by A verified traveler
Posted 1 Sep 2024
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Comment from Hotel Management
1 Sep 2024 by Francois du Toit, Hotel Management
Dear AndrewI am truly sorry to see that you did not fully enjoy your stay with usWe shall most certainly be looking into everything that you have brought to our attention.Kind regards
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Francois du Toit, Hotel Management
Dear MariaThank you for scoring us 5/5Kind regards
