Ratings based on 124 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Rooms were very very noisy and you could here the room next doors conversation
Comment from Hotel Management
17 Sep 2024 by Sun City Hotel team, Hotel Management
Dear JaneThank you for rating us, all your comments have been noted for investigations in order to improve our service.
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by Sun City Hotel team, Hotel Management
Dear AnilThank you for the review, we appreciate the rating.Looking forward to doing business with you.
by A verified traveler
Posted 1 Sep 2024
We stayed at the Sun City Casino Hotel in late August (still winter in South Africa) On 2 days we had temperature in the 30 degrees, 2 days had temperatures in the mid 20s and one where the temperature was high teens. You were allowed to use the pools at the adjacent hotels as well as the waterpark but not the Palace hotel. All the pools were not heated * including the Lazy river at the Valley of the waves so make sure you go there on a hot day. *Apart from a tiny part of the pool in Cascades which was warm! The Casino was a central location and was the centre of the night life for the area (Particularly at the weekends when there was a nightclub on site) During our stay there was some renovation work being carried out on the property but we were given an upgrade to a quieter room, which was good of them. The overall service was really good and breakfast was extensive with anything you would wish for on a buffet-style basis. We did use the Casino on one night and had to get a card to use it but, it was free and didn't take long you just needed a passport for identification. The hotel was quite quiet during the week but livened up at weekends. On site were a number of reasonably priced restaurants, Legends was our favourite as it had live music and you could have a dance too. The Maze is worth a visit and there are lots of activities to do from the hotel. We did a game drive, an escape room and a segway tour to the crocodile pit. All these activities were excellent.
Comment from Hotel Management
1 Sep 2024 by Sun City Hotel team, Hotel Management
Dear JohnIt was a pleasure hosting you, thank you for the great review, we hope to see you again soon.
by A verified traveler
Posted 24 May 2024
would of been nice if the pool was heated, it was freezing
Comment from Hotel Management
24 May 2024 by Sun City Team, Hotel Management
Dear LesleyWe do have a heated pool at the Vacation Club, where you can enjoy a warm swim. Thank you for the ratings.
by A verified traveler
Great Stay @ Sun City
Posted 20 May 2024 on HotelsThoroughly enjoyed my stay at Sun City. Staff were very professional and helpful. Food was excellent and lots of activities to do. We will definitely visit again for longer next time.
Comment from Hotel Management
21 May 2024 by Sun City Team, Hotel Management
Good Day IanThank you for such positive feedback, we appreciate the compliments and we look forward to welcoming you back soon.
by A verified traveler
Posted 26 Mar 2024
Overall positive experience although in some aspects bit over priced.
Comment from Hotel Management
30 Mar 2024 by Sun City Team, Hotel Management
Dear HomeroWe appreciate your feedback, thank you.
by A verified traveler
Posted 14 Jan 2024
The entire hotel requires a face lift. Lack of staff as well. When trying to get issues sorted at reception and ordering food and drinks by the pool.
We got loved 3 times for our room.
1st room has Ants in it, 2nd room was an accessibility room. And we finally got issued a room that was suitable.
Comment from Hotel Management
19 Jan 2024 by Sun City Team, Hotel Management
Dear MartinThank you for the review, your comments have been noted and the issues will be addressed.
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
30 Mar 2024 by Sun City Team, Hotel Management
Dear GarethThank you for sharing your experience with us.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Sun City Team, Hotel Management
Dear MutaleThank you for rating us.
by A verified traveler
Posted 18 Dec 2023
Suncity Hotel has a million potential , i feel it is too expensive( booked at expedia) the place needs lots of housekeeping/maintenance and it is a pitty because the infrastructure is there !
Comment from Hotel Management
21 Dec 2023 by Sun City Team, Hotel Management
Dear HectorThank you for your rating, your comments have been noted. The Hotel is due for a refurbishment in the new year. We look forward to seeing you when it is done.
