Ratings based on 360 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Looks like this property is on sale. Lights did not work, pull out sofa had a stench, hair dryer was dirty, carpet not cleaned, room smells like mold, pillow had stains of mold.
Comment from Hotel Management
26 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Sachin,Thank you for sharing your feedback. We sincerely regret to hear about the issues you experienced during your stay. This does not reflect the high standards we strive to maintain, and we sincerely apologize for the inconvenience caused. Please know that your concerns regarding cleanliness and maintenance have been shared with our team for immediate attention and resolution. We are committed to ensuring a comfortable and pleasant experience for our guests and would appreciate the opportunity to make things right. Please contact us directly so we can address your concerns and restore your confidence in our property.Kind regards,Morro Shores Inn Management
by A verified traveler
Posted 20 Nov 2024
Great stay!
Comment from Hotel Management
22 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Maria,Thank you for your kind words! We’re thrilled to hear you had a great stay with us. Our team works hard to ensure every guest has a comfortable and memorable experience, and your feedback means the world to us. If there’s anything specific you loved or think we could improve, we’d love to hear more. We hope to welcome you back soon for another fantastic visit. Safe travels, and thank you for choosing us!Best regards,Morro Shores Inn ManagementDear Maria,Thank you for your kind words! We’re thrilled to hear you had a great stay with us. Our team works hard to ensure every guest has a comfortable and memorable experience, and your feedback means the world to us. If there’s anything specific you loved or think we could improve, we’d love to hear more. We hope to welcome you back soon for another fantastic visit. Safe travels, and thank you for choosing us!Best regards,Morro Shores Inn Management
by A verified traveler
Posted 17 Nov 2024
staff member opened the door on me while I was taking a shower. There was no secondary lock on the door so they opened they were able to open the door and I had to yell. I was so scared after that. Wouldn’t stay here again unless I had a more secure door
Comment from Hotel Management
19 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Emmy,We sincerely apologize for the experience you had during your stay. Your safety and privacy are our top priority, and we understand how unsettling this situation was. We appreciate you bringing this to our attention, and we will immediately address the door lock issue to ensure this doesn’t happen again. We strive to create a comfortable and secure environment for all our guests, and we regret that we fell short in this instance. We hope you will reconsider staying with us again, as we are committed to making necessary improvements. Thank you for your feedback.Best regards,Morro Shores Inn Management
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Beth,Thank you for a Perfect Score Rating on your stay at Morro Shores Inn & Suites. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Best regards,Morro Shores Inn Management
by A verified traveler
Posted 13 Nov 2024
The staff was incredibly rude and there were bugs in the batch tub. Definitely don’t recommend
Comment from Hotel Management
15 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear sarah,Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience and apologize for any discomfort caused. Our priority is to ensure every guest feels welcome and has a clean, comfortable stay, so it isn’t enjoyable to learn that we missed the mark during your visit. We are addressing these issues with our team to prevent similar situations. Please feel free to contact us directly, as we’d appreciate the opportunity to make things right and regain your trust. Thank you again for bringing this to our attention.Sincerely,Morro Shores Inn Management
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Aaron,Thank you for a Perfect Score Rating on your stay at Morro Shores Inn & Suites. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Best regards,Morro Shores Inn Management
by A verified traveler
Posted 11 Nov 2024
Affordable
Comment from Hotel Management
12 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Matthew,Thank you for your kind review! We're delighted to hear that you found our hotel affordable. We strive to offer great value while maintaining comfort and quality for all our guests. We understand the importance of balancing price and experience, and we're happy that we could meet your expectations. Please don't hesitate to reach out if you need anything during your next stay. We look forward to welcoming you back and providing another enjoyable experience!Best regards,Morro Shores Inn Management
by A verified traveler
Posted 10 Nov 2024
Requested a bottom floor room and they said it’s only for old people and the older woman at the front desk was rude the entire time. She kept asking if I had dogs even though I said no multiple times. Hotel wasn’t completely booked that day. Opened our fridge and it had stuff stuck in it so we didn’t use it and with how we were treated at check in we didn’t request for it to be cleaned. We were placed right next to the stairs and have listened to people run up and down them since we got there.
Comment from Hotel Management
12 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Ariel,Thank you for your feedback. We sincerely apologize for your experience and the service you received during check-in. This is not the level of hospitality we strive to provide. We understand your concerns regarding the room placement, cleanliness of the fridge, and noise disturbance. Your comfort is important to us, and we would have gladly accommodated a different room or addressed the fridge issue had we known. We will discuss your comments with our team to ensure better service. We hope you’ll give us another chance to provide a more enjoyable stay.Kind regards,Morro Shores Inn Management
by A verified traveler from Visalia
Posted 9 Nov 2024
Very clean & quiet
Comment from Hotel Management
12 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear Stephanie,Thank you for your kind review! We're so glad you found our hotel clean and quiet. We take great pride in maintaining a peaceful and comfortable environment for our guests, and it’s beautiful to know that you had an enjoyable stay. Your feedback means a lot to us, and we look forward to welcoming you back for another relaxing experience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know! Safe travels!Best regards,Morro Shores Inn Management
by A verified traveler
Posted 7 Nov 2024
The staff was so incredibly rude when I showed up to check in. They were telling me it was too late even though I showed up at 9:30pm and their policy states they’re open until midnight. The woman at the desk also told me I needed to leave by 10am and since I was leaving earlier that my boyfriend had to leave when I left as well. She kept insinuating we were going to destroy the room and saying she was going to charge me 200 if anything happened. I’ve stayed here twice before and was never treated like that before I was incredibly uncomfortable and felt very belittled. DO NOT STAY HERE unless u want to be berated.
Comment from Hotel Management
12 Nov 2024 by Morro Shores Inn Management, Hotel Management
Dear sarah,We sincerely apologize for the experience you had during your check-in. This is not the standard of service we strive to provide, and we deeply regret that you felt uncomfortable and disrespected. Our team aims to ensure every guest feels welcome and valued, and we missed the mark during your stay. Please know we are addressing this matter with the staff to ensure it does not happen again. We truly appreciate your feedback and hope you will allow us to make it right. Your comfort and satisfaction are our top priority.Sincerely,Morro Shores Inn Management
