Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The property is nice. The bathroom floor tiles and grout were filthy. The bathroom had no ventilation besides a window, causing condensation on all surfaces including the ceiling as well as causing the room smelled musty.
Comment from Hotel Management
24 Nov 2024 by ap, Hotel Management
Thank you for leaving your review. We will continue working with our team members to strive for better. We wished our front desk agents were notified immediately to best accommodate you for the stay. We hope to see you in the future.
by A verified traveler
Posted 24 Nov 2024
Older room and limited amenities
Comment from Hotel Management
24 Nov 2024 by ap, Hotel Management
We appreciate you leaving a review. We'll continue working with our team to provide more accommodations for our guest. We hope to see you in the future.
by A verified traveler
Posted 22 Nov 2024
Heater in room did not warm room sufficiently.
We were cold all night.
Comment from Hotel Management
23 Nov 2024 by Front Desk , Hotel Management
We are very sorry to hear you experienced this during your stay. We do wish our front desk staff would have been notified so we could have brought a space heater to the room or an extra blanket.
by A verified traveler
Posted 21 Nov 2024
We paid for 2 nights balcony bay view & what they gave us was a obstructed view of bay overlooking parking lot😩
Carpet didn’t appear vacuumed & there was hair on towels in bathroom & on chair in room. Needless to say we will not be back!
No included breakfast, no fire pits! Seriously why so expensive!
Super disappointed since it was my husbands birthday!!!!!! Beware there are lots of steps as there is no elevator
Comment from Hotel Management
24 Nov 2024 by Front Desk , Hotel Management
We are sorry to hear you had this experience during your stay. We will reach out to our team regarding the bathroom and carpet to prevent this from happening in the future. The room type that you booked was a Deluxe Partial Bay View King Bed, we do have Full Bay View rooms available if you inquire with the front desk. Thank you for the review, we greatly value your feedback.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by ap, Hotel Management
We are glad you enjoyed your stay. We hope to see you in the future.
by A verified traveler
Posted 18 Nov 2024
Initial experience was bad. Even though I called way ahead of check in time and said I was arriving late, they told me no problem, they kept my initial room, when I called the second time to update them on my arrival time, they told me they didn’t have that room available anymore! I have to ask for management to resolve the “problem”; they did and got a nice room and had a great time with my family.
Comment from Hotel Management
19 Nov 2024 by Front Desk , Hotel Management
Thank you for taking the time to leave us a review. We are sorry to hear that you encountered that issue when you arrived. We are happy to hear that everything was resolved quickly and that you enjoyed the rest of your stay with us! We hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
Everything was great about this place from the check-in to the comfort of the room. Great price will definitely be back.
Comment from Hotel Management
14 Nov 2024 by Front Desk , Hotel Management
We are so glad you enjoyed your stay with us! We are looking forward to welcoming you back!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Front Desk , Hotel Management
We are so glad you enjoyed your stay!
by A verified traveler
Posted 11 Nov 2024
The service at the restaurant was terrible. I waited 30 minutes for my order and still nothing came. The server that took my order was rude and made some rude comments that made me and the family next to me uncomfortable. It was a waste of time waiting for my breakfast order.
Comment from Hotel Management
11 Nov 2024 by ap, Hotel Management
Please accept our sincere apology on behalf the restaurant and hotel. We'll work with our team to make improvements in the restaurant. We do wish that you would have notified our front desk agents right away so we could have immediately addressed those issues.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Front Desk , Hotel Management
It looks like we missed the mark on some things during your stay. We always appreciate feedback to make improvements anywhere we can.
