Ratings based on 974 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Las Vegas
Posted 24 Sep 2024
The staff was very responsive to my late arrival and had me in a room shortly after my arrival. The a/c worked great, as did the hot shower. The bed was clean and comfortable. The continental breakfast was ok. Due to my late arrival and early departure I cannot speak about the other amenities as I didn’t use them.
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello Roger,We're delighted to hear you had a smooth check-in and found the room amenities satisfactory. It's wonderful to know you enjoyed the comfort of the A/C, hot shower, and clean, cozy beds. Should you have the chance to revisit, we hope you can experience more of what our property has to offer.
by A verified traveler
Posted 23 Sep 2024
The recent remodel left no carpeting so there is nothing to buffer the sound. It is so loud you can not sleep. You can hear EVERYTHING others are doing in their rooms as it comes into the hallway and echos.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Suzanne,We appreciate your feedback on the recent remodel. For future visits, we recommend requesting a room in a quieter area of the hotel to ensure a more peaceful stay. Your comfort is important to us, and we apologize for any inconvenience caused by noise disturbances during your stay.
by A verified traveler
Posted 16 Sep 2024
The staff were very friendly, the room was very nice, clean and updated.
Comment from Hotel Management
18 Sep 2024 by Manager, Hotel Management
Hello Denise,We are pleased to hear that you enjoyed the friendliness of our staff and found your room to be nice, clean, and updated. Your positive feedback is greatly appreciated. If there is anything else we can do to enhance your future stays, please do not hesitate to reach out to us.
by A verified traveler
Posted 10 Sep 2024
This hotel is conveniently located and reasonably priced.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Timothy,We're glad you appreciated our convenient location and competitive pricing. Your feedback is valued as it helps us enhance our guest experience even further. We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Dennis,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us to share more details about your experience so we can address any areas of concern.
by A verified traveler
Posted 18 Aug 2024
Staff was decent, very stern and not Friendly, referring to the after 5pm to early morning staff.
Comment from Hotel Management
19 Aug 2024 by Manager, Hotel Management
Hello tanya, We appreciate your feedback regarding your interactions with our staff members. This will be shared with the management team for further review and training purposes. Your comments are essential in helping us improve our service to ensure a more pleasant experience for all our guests.
by A verified traveler
Posted 16 Aug 2024
Ok
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Luis,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our management team for further review. We strive to improve our services based on guest experiences like yours. Should you have any further concerns, please feel free to reach out to our management team directly. We hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Manager, Hotel Management
Hello natalie,We are elated to hear that you had a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon.
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Marianella,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out. We value your feedback and strive to make every guest's visit exceptional.
by A verified traveler
Posted 6 Aug 2024
Couldn’t enjoy due to got bit up by bed bugs so I left
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Hello Miz, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
