Ratings based on 343 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Lance S, Hotel Management
Thank you so much for your review of our hotel, Alisa. We are so pleased to see that you had an excellent stay experience. We wish you safe travels.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Lance S, Hotel Management
Thank you so much for your review of our hotel, Raymond. We are so pleased to see that you had an good stay experience. We wish you safe travels.
by A verified traveler
Posted 8 Dec 2024
Poor Customer Service, requested room to side by side room due to a sleep over not successful.. no early check in ..
Comment from Hotel Management
10 Dec 2024 by Lance S, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of your requests and regret that we were unable to meet them.Unfortunately, on the day of your arrival, we were short-staffed, which affected our ability to offer early check-ins. Additionally, the request for side-by-side rooms was challenging for us due to the specific group we had in-house. Most of the other guests had similar room types, and many had made similar requests for side-by-side accommodations. This made it difficult to fulfill all room preferences.We understand how disappointing this situation can be and appreciate your patience and understanding. We are always striving to improve our service, and your feedback is invaluable as we work toward ensuring a better experience for all of our guests.Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.
by A verified traveler
Posted 25 Nov 2024
Close to the airport. Convenient for business travel.
Comment from Hotel Management
26 Nov 2024 by Lance S, Hotel Management
Thank you, Scott. When we bought the Home2 Suites by Hilton Raleigh Durham Airport/RTP, we did so because of its location to RDU and the tech corridor of RTP. We are pleased that you found us so convenient to your needs. We wish you safe travels.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Lance S, Hotel Management
Thank you so much for your review of our hotel. We are so pleased to see that you had an excellent stay experience. We wish you safe travels.
by A verified traveler from alliance
Posted 5 Nov 2024
At first we arrived and found easy parking and close to Walmart if you need anything. Luggage rack available but slide door broke. We were checked in to the wrong room but the front desk fixed very easily. The reason I booked here again was last time the pool was sooo warm, you could just walk in and float around and not be chili...this time is was so much cooler, still easy to get in but had to keep moving. Clean property and room. Easy parking. Lil snack area. We missed breakfast. Close to our event. Could hear our neighbors, but they were quite loud.
Comment from Hotel Management
7 Nov 2024 by Lance S, Hotel Management
Thank you, Carrie! Our energetic and professional customer service staff is our best amenity here at the Home2 Suites by Hilton Raleigh Durham Airport RTP, and we are so pleased that was your experience. Safe travels to you.
by A verified traveler
Posted 28 Oct 2024
This property was clean quiet and convenient to all your needs and wants the rooms are very spacious, I strongly recommend
Comment from Hotel Management
28 Oct 2024 by Lance S, Hotel Management
Thank you so much, Kevin! We appreciate your review and we feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton RDU at RTP; we are thrilled to see that was your experience. Safe travels to you.
by A verified traveler
Posted 18 Oct 2024
The staff was very helpful, friendly and pleasant.
Comment from Hotel Management
19 Oct 2024 by Lance S, Hotel Management
Thank you, Crystal! We are very proud of our professional and caring team members. We are thrilled to see you had a lovely stay experience. We wish you safe travels.
by A verified traveler
Posted 8 Sep 2024
We had an issue with our booked room not being avaliable. Adrien went above and beyond to accomdate us for the inconvenience.
Comment from Hotel Management
9 Sep 2024 by Lance S, Hotel Management
Thank you, Alonzo! Our professional and courteous staff, including Adrien, are our best amenity and we're glad you felt so well taken care of during your stay.
by A verified traveler
Posted 7 Sep 2024
This hotel is very pleasant. Clean and has a great pool to keep kids busy. The breakfast is very good. Full breakfast with several choices and juices. Fresh gourmet coffee in lobby always available. Staff was very friendly.
Comment from Hotel Management
9 Sep 2024 by Lance S, Hotel Management
Thank you, Dawn! Our energetic and professional customer service staff is our best amenity here at the Home2 Suites by Hilton Raleigh Durham Airport RTP, and we are so pleased that was your experience. Safe travels to you.
