Ratings based on 2 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Didn't know I prepaid
Posted 13 Jan 2022 on HotelsI read the hotel per the instructions for the hotel to let them know my arrival date upon my checkout I was asked to pay when I had already prepaid and I was asked for my documents that I had printed from the site and was asked if they could keep them because they didn't have anything saying that I had paid. That wasn't okay.
Comment from Hotel Management
23 Jan 2022 by Annie, Hotel Management
We are sorry you were upset by this. The person on duty was not made aware that you had paid last year for your stay this was a failure on our part and I apologize for that. She had to make sure that she would be able to track the payment, so please forgive her for asking for the documents. Thankyou for your good score nevertheless!
by A verified traveler
Posted 21 Jun 2019
Comment from Hotel Management
23 Jun 2019 by Simbamwenni Team, Hotel Management
We are glad you enjoyed your stay with us
Simbamwenni Team
