Ratings based on 121 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Friendly and helpful staff. Room was clean and comfortable
Comment from Hotel Management
16 Oct 2024 by Fenil P., Hotel Management
Thank You Chrystal for completing the post-stay review. We look forward to your next stay with us.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Fenil P., Hotel Management
Thank you Joseph!
by A verified traveler from Hollywood
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Fenil P. , Hotel Management
Hello Philippe, we are sorry we could not provide you with a standard of service we strive for due to the damage caused by the hurricane.
by A verified traveler
Posted 10 Oct 2024
I pulled up and they had no power. I didn't check in and still got charged
Comment from Hotel Management
10 Oct 2024 by Fenil P. , Hotel Management
Hello Leticia, the property did not have power due to the hurricane that hit Western North Carolina. We do apologize for not contacting you prior to your arrival but as you said the property did not have power along with phone and internet service which prevented us from contacting any guests. Secondly, the charges posted to your card are through Expedia and they will assist you through the refund process if you contact them and explain the situation. We sincerely apologize for the terrible experience you had in regards of your stay. Thank you for understanding.
by A verified traveler
Posted 4 Oct 2024
Hotel closed due to hurricane and no one made contact to advise of this
Comment from Hotel Management
5 Oct 2024 by Fenil P., Hotel Management
Thank you for completing the review Anthony, we understand your frustration with not being informed of the hotels status. The reason for this being that the hotel and the surrounding properties lost power, internet, water and phone services.
by A verified traveler from Cincinnati
Posted 2 Oct 2024
Cleanliness was just OK. No coffee available at breakfast due to the coffee maker being out of service.
Comment from Hotel Management
3 Oct 2024 by Fenil P., Hotel Management
Thank you David for completing the post-stay review. We greatly appreciate you staying with us during these tough times. And we also would like to apologize for not all services being up to par as a result of the after-affects of the hurricane.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Fenil P., Hotel Management
I am sorry you had an unpleasant stay with us due to the property being affected by the hurricane. We strive to provide the best experience possible to all of our guests but the circumstances did not allow us to do that. I hope you understand and give us another chance in the future. Thank You
by A verified traveler
Posted 18 Sep 2024
Very easy check in, nice room, safe neighborhood, no problems
by A verified traveler
Posted 1 Sep 2024
THE STAFF CALVIN AND ANDREA WAS VERY NICE. THE ROOMS WAS CLEAN AND PEACEFUL. WORTH THE MONEY
Comment from Hotel Management
2 Sep 2024 by Fenil P. , Hotel Management
Thank you Troy for completing the post-stay review. We are glad that you enjoyed your stay with us and I will be sure to get these complements to Calvin and Andrea!!
by A verified traveler
Posted 27 Aug 2024
Bed was too firm for my liking but the room was clean. Okay for an overnight stay.
Comment from Hotel Management
27 Aug 2024 by Fenil P., Hotel Management
Thank you for completing the post stay review Daniel. We look forward to your next stay with us!
