Ratings based on 75 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Check in was awful. Couldnt tell if guy at desk was really tired or just stoned! I asked for the manager after two VERY unprofessional responses and I was told he had gone home for the day.
No response regarding manager information.
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during check-in. We take guest satisfaction seriously and will address your concerns with our team to ensure that our service meets our guests' expectations. We appreciate your honest review and hope that you will give us another chance to provide you with a more positive experience in the future.
by A verified traveler
Posted 3 Nov 2024
We were there due to hurricane Helene. The sheets were very dingy and the room was musty. It was convenient at a very troubling time.
Comment from Hotel Management
4 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your understanding during a challenging time and will make sure to address your concerns with our team. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.
by A verified traveler
Posted 27 Oct 2024
The front of this property and the back of the property are totally different. When I arrived they put me in the back of the hotel. There were like 20 guys outside by my door yelling and hollering. Music blaring so loud that the pictures on the walls were shaking. This was all night long. Then cars will pull in honk twice be there a few minutes then leave all night. The next morning I asked front desk about it and they pretended to know nothing about it. Asked to at least be moved to the front of the hotel and closer to the office which they did do. It was still loud but more muffled because it was all happening in the back. Still never felt safe there. I would barricade my door with the table and a crate I travel with and would never ever leave my room at night. If you are traveling alone, want quiet and want to feel safe this is not the hotel for you. I have stayed with Baymont properties all the time traveling and it has always been a great hotel. Now however, it is horrible I do not recommend it at all.
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the experience you had during your recent stay at our hotel. We strive to provide a safe and comfortable environment for all of our guests, and we regret that we fell short of meeting your expectations. Your comments are important to us, and we will address them with our team to ensure that we improve in the areas you mentioned. We appreciate your loyalty to Baymont and hope that you will give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 27 Oct 2024
Big rooms. Drive up to the door.GOOD location.
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback on your recent stay at Baymont by Wyndham Morganton. We are delighted to hear that you enjoyed our spacious rooms and convenient location. Our team strives to provide a comfortable and convenient experience for all our guests, and we appreciate your positive comments. We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 18 Oct 2024
Very rude. Take your money and run
Comment from Hotel Management
19 Oct 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback with us. We strive to provide excellent customer service to all of our guests and we apologize if your experience did not meet your expectations. Your comments will be shared with our team to ensure that we address any areas for improvement. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 17 Oct 2024
I could not open the door when attempting to leave. Deadbolt was stuck. Called front desk. Assistant came. Around 10 minutes after pushing against it.assistant using his key, it finally released. In addition, breakfast was terrible. Refrigerated scrambled eggs. Thick toast, muffins, coffee, orange & apple juice was the entire menu.
Comment from Hotel Management
18 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the door and the disappointment with the breakfast offerings. We will share your comments with our team to ensure that we are providing a better experience for all of our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back again in the future.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a 5-star rating of your recent stay at Baymont by Wyndham Morganton. We are thrilled to hear that you had a wonderful experience with us. Your feedback is greatly appreciated and we hope to welcome you back again in the future.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Guest Services, Hotel Management
Thank you for taking the time to review your recent stay at Baymont by Wyndham Morganton. We appreciate your feedback and are glad to hear about your experience. Feedback from our guests helps us to continuously improve our services. We hope to welcome you back again in the future.
by A verified traveler
Posted 28 Sep 2024
Why would you charge a 100 dollar deposit and not tell no one before the room is booked then when checking in the deposit is charged to your card before your informed of the charge this is crazy and most other hotels only charge 50 dollars but they tell you before the charge is made also the hotel advertised free hot breakfast there was nothing hot about a cup cake
Comment from Hotel Management
29 Sep 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team will review your comments to ensure we provide clear information about our policies and amenities to all guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Sep 2024
It would have been okay but it was pretty gross.
Comment from Hotel Management
15 Sep 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations. Your comments are important to us as we strive to improve and provide a pleasant stay for all of our guests. We hope you will consider staying with us again in the future. Thank you for choosing Baymont by Wyndham Morganton.
