Ratings based on 953 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Paula Ayala, Hotel Management
Dear Suzanne,Thank you for taking the time to share your experience at Holiday Inn Express! We’re thrilled to hear you enjoyed your stay.We strive to provide a great experience for all our guests, and we would love to know how we can make your next visit even better. If there were any specific areas for improvement you noticed, please feel free to share.We hope to welcome you back soon!Best regards,Paula AyalaGeneral ManagerHoliday Inn Express
by A verified traveler
Posted 21 Oct 2024
Exquisite water pressure. Loved the added body mirror, it made getting ready easier in the mornings I didn’t have to share a mirror. Usually I don’t trust hotel breakfasts, but the breakfast here was delicious I even went for seconds. The front desk workers were very kind and extremely helpful. Very impressed.
Comment from Hotel Management
22 Oct 2024 by Paula Ayala, Hotel Management
Hello Troy-Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the water pressure and found the body mirror helpful for your morning routine. It’s also fantastic to know that you loved our breakfast and felt well taken care of by our front desk team.Your kind words inspire us to keep delivering exceptional service. We can’t wait to welcome you back for another great stay!Best regards,Paula Ayala
by A verified traveler
Posted 14 Oct 2024
Was very nice kids loved the pool breakfast was good lots of choices. Staff very helpful and very nice with smiles
Comment from Hotel Management
14 Oct 2024 by Paula Ayala, Hotel Management
Hi Lisa-Thank you so much for your wonderful review! We're thrilled to hear that your kids enjoyed the pool and that you liked the breakfast options. Our staff always aims to provide a warm and welcoming experience, so it’s great to know their efforts made a positive impact. We hope to welcome you back soon for another memorable stay!
by A verified traveler from Gilroy
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Paula Ayala, Hotel Management
Hello Naoki-Thank you for the fantastic rating! We're so glad you enjoyed your stay and appreciate your support. We hope to see you again soon!
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Paula Ayala, Hotel Management
Hi Sean,Thank you for your feedback! We appreciate you taking the time to share your experience. We’re glad to hear you found some things okay, but we’re always striving for better.If you have specific suggestions on how we can improve, we’d love to hear them. Your input is invaluable in helping us enhance our services.Thanks again, and we hope to serve you better in the future!
by A verified traveler
Posted 9 Oct 2024
Great stay!
Comment from Hotel Management
9 Oct 2024 by Paula Ayala, Hotel Management
Hello Navpreet-Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay. Your feedback means a lot to us, and we hope to welcome you back soon!
by A verified traveler
Posted 7 Oct 2024
Staff were nice, attentive and welcoming throughout my entire stay. Family friendly hotel and property was clean inside and out. Beautiful atrium to relax and enjoy breakfast with the family. Rooms were clean with comfortable beds and working AC which was a plus during the heatwave.
Comment from Hotel Management
7 Oct 2024 by Paula Ayala, Hotel Management
Dear Freda,Thank you so much for your wonderful review! We’re thrilled to hear that our staff made you feel welcome and that you enjoyed your stay with us. It’s great to know you found our hotel family-friendly and appreciated the cleanliness of our property.We’re especially glad you enjoyed the beautiful atrium for breakfast and that your room provided comfort during the heatwave. Your feedback means a lot to us, and we hope to welcome you and your family back for another relaxing stay soon!Best regards,Paula AyalaGeneral Manager
by A verified traveler
Posted 27 Sep 2024
Good free breakfast. Rooms were clean. Bed and bedding comfortable. I felt like we had received good value for money.
Comment from Hotel Management
27 Sep 2024 by Paula Ayala, Hotel Management
Hello Robert-Thank you so much for your fantastic review! We’re delighted to hear you enjoyed our free breakfast and found your room clean and comfortable. It’s great to know you felt you received good value for your stay. We appreciate your feedback and can’t wait to welcome you back for another great experience!
by A verified traveler
Posted 27 Sep 2024
Very nice Staff and stay. Would stay here again if we were in the area,
Comment from Hotel Management
27 Sep 2024 by Paula Ayala, Hotel Management
David-Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and our staff made a positive impression. We’d love to welcome you back anytime you're in the area! Safe travels!
by A verified traveler
Posted 23 Sep 2024
It was quiet
Comment from Hotel Management
23 Sep 2024 by Paula Ayala, Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback! We’re thrilled to hear that you enjoyed your stay with us and appreciated the quietness.We strive for excellence and are always looking to improve, so if you have any suggestions on how we could make your next visit even better, we’d love to hear them.We hope to welcome you back soon for another enjoyable stay!Warm regards,Paula Ayala
