Ratings based on 168 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We would appreciate the opportunity to learn more about your concerns and work to improve. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect rating! We’re thrilled to hear that you had an outstanding experience with us. Your satisfaction is our top priority, and we look forward to hosting you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Friendly staff
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you had a positive experience with our friendly staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect 5 out of 5 rating! We’re thrilled to hear you enjoyed your stay. We can't wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Good enough for me!
Posted 27 Aug 2024 on HotelsThis was not the best place I have stayed in, but sufficient enough. We can park in front of our rooms if somebody did not occupy those spots already. If the office is closed, you can contact the clerk from the outer window by ringing the bell. Unfortunately, there were no soft couch chairs available and I suggest bringing a seat cushion for the hard backrest on the wooden one The room contained the basic needs (refrigerator, microwave, television) and everything appeared to be fully functional (thermostat, hot water). It would help to have a clock and box of napkins available, but I normally use my own anyway. Bring a pair of slippers because they have hardwood floors and your own soap, but keep the samples. The mattress was not soft and I just slept on the bed cover. Ask the clerk for the WiFi password while checking in and request it be written down on a piece of paper because it is not provided. The key card can be tapped on the door like a credit card at self-checkout registers and slipped through a mail slot from outside when leaving, which slides onto the counter for convenience. I am willing to return here if necessary for overnight trips in Morgan Hill or Gilroy with early appointments scheduled the following day.
Comment from Hotel Management
5 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your detailed review. We’re glad to hear that the basics like the refrigerator, microwave, and television met your needs. We appreciate your suggestions regarding the seating and amenities, and we’ll consider these for future improvements. We’re pleased to know the check-in and key card system worked well for you. We look forward to hosting you again for your trips to Morgan Hill or Gilroy.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Aug 2024
Check in was simple and the gentleman was friendly. This is by no means a fancy establishment, the room was very clean but slightly smelled of smoke. For a one night stay very convenient and reasonably priced. Thank you!
Comment from Hotel Management
27 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We’re glad to hear that you found the check-in process easy and our staff friendly. It's also great to know that you appreciated the cleanliness and convenience of our hotel. We apologize for the slight smell of smoke and will address this issue. We hope to welcome you back for another stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Aug 2024
Muy bueno
Comment from Hotel Management
27 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're glad that everything met your expectations. We look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Aug 2024
Upon arriving to the location it looks very clean and quiet. When I open my room there's a smell not of chemicals but a Musky smell. The shower had black mold around the rim of the tub. The bed sheets were not clean upon pulling back the bed sheets, there it was a large amount of long blonde hair in the pillows and also within the blanket and sheets on the bed. There was also a big foot stain on the right side of the bed where it looked like someone had stepped on it with a shoe because the footprint was still on the white sheet. The bed sheet and a yellow stain at the foot of the bed .
It was clear and evident that the sheets were not changed from the previous people who had stayed in this room. As it wasn't just one strand of hair it was almost like a whole handful of hair and it was super long. I could not have been my hair as my hair is short and black. Due to the nature of my stay and it was a work stay I did not have time to talk with staff as I had to put my belongings down and go to work that afternoon until late evening. The first night was awful as the neighbors to each side of me were Extremely Loud one room had multiple children and you can hear them jumping up and down in the bed they were extremely loud and the walls were paper thin the gentleman on the other side was snoring so loud it was hard to sleep that I had to turn the TV on and turn up the volume. I was unable to sleep in the sheets knowing how dirty and disgusting it was. WONT RETURN
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with the cleanliness of your room and the noise disturbances. This is certainly not the level of service we aim to provide. We are addressing these concerns with our team to ensure improvements are made. Your comfort is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Dissatisfied
Posted 2 Aug 2024 on HotelsNo hot even for a shower before check out. I called the Manager and was told to run the water for 10 minutes. NO hot water. No shower before leaving. Very disappointed.
Comment from Hotel Management
3 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you faced with the hot water during your stay. It’s disappointing to hear that the issue was not resolved despite your efforts. We will address this with our maintenance team to prevent future occurrences. Your feedback is valuable, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're glad you had a good stay. If there’s anything specific we can improve on or any additional feedback you’d like to share, please let us know. We look forward to your next visit.Sincerely, Hotel Manager
