Ratings based on 182 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
It was a great experience, arrive early and they were able to move things around to help me out. Erandy was extremely helpful.
As for the property has this great artistic feeling that captured you in..
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Jesus, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with us at Hotel Pórtico. I’m glad our team, especially Erandy, was able to accommodate your early arrival and make your stay more comfortable.We’re delighted you enjoyed the artistic ambiance of our property—it’s a special part of what makes us unique, and it’s wonderful to know that it resonated with you. We’d love to welcome you back anytime you’re in Morelia!Warm regards
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Gerente General, Hotel Management
Pedro, ¡muchísimas gracias por esta fantástica calificación! Nos alegra saber que tu experiencia en Hotel Pórtico fue completamente satisfactoria. Para todo nuestro equipo, es un gran honor que te hayas sentido tan bien atendido durante tu estancia.Esperamos que hayas disfrutado de Morelia y de todo lo que nuestro hotel tiene para ofrecer. Estaremos encantados de recibirte de nuevo en el futuro y hacer que tu próxima visita sea aún más especial.¡Te enviamos un cálido saludo y nuestros mejores deseos!
by A verified traveler from Los Angeles
Posted 28 Mar 2024
BED WAS VERY COMFORTABLE, NOISE WAS AT MINIMUM, REST REALLY GOOD
Comment from Hotel Management
28 Mar 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Hotel Pórtico. We are delighted to hear that you found our beds to be very comfortable and that you were able to enjoy a peaceful rest with minimal noise disturbances.Providing our guests with a comfortable and relaxing environment is always our top priority, and we are pleased to know that we succeeded in meeting your expectations in this regard.Your satisfaction is very important to us and we appreciate your positive comments. We hope to have the pleasure of welcoming you back to Hotel Pórtico in the future. See you soon!
by A verified traveler
Posted 28 Mar 2024 on Hotels
Basic room, you get an actual key rather than a ecard. Took about 5 min of running water to get hot water! What a waste. On the positive side, there is art all over (that you can buy!), the hotel and rooms are assigned names of various artists. There only 2 floors, no elevator. The ambience in the hotel is very artestry.
Comment from Hotel Management
28 Mar 2024 by Manager, Hotel Management
Joel, thank you for sharing your feedback regarding your recent stay at Hotel Pórtico. We appreciate your comments and are glad to hear that you enjoyed the artistic ambiance of our hotel, with artwork available for purchase throughout the property and rooms named after various artists.Regarding your experience with the hot water, we apologize for any inconvenience you may have encountered. We do have a hybrid system that combines solar heaters with boilers to provide hot water to our guests. However, during some periods, it may take a few minutes for the hot water to reach the desired temperature. We apologize for any delay you experienced and appreciate your understanding.Additionally, we understand that the use of physical keys instead of key cards may seem outdated to some guests. However, we have found that it adds to the charm and character of our hotel.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Hotel Pórtico in the future. If there is anything else we can do to improve your experience, please do not hesitate to let us know.
by A verified traveler
Posted 24 Mar 2024
Loved the location and the staff. Rooms facing street do get a lot of road noise but earplugs provided if you don’t bring your own. Curtains were a bit thin, so eye mask required for light sleepers. Loved that I could re-fill my water bottle from water cooler.
Comment from Hotel Management
25 Mar 2024 by Manager, Hotel Management
Lisa, thank you for taking the time to share your feedback regarding your recent stay at Hotel Pórtico.We are delighted to hear that you loved our location and found our staff to be accommodating. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience caused by the road noise for rooms facing the street. We understand how important a good night's sleep is and provide earplugs to mitigate any disturbances. We want to mention that for guests who are particularly sensitive to noise, we do offer interior rooms that face away from the street, which tend to experience less noise disturbance.We're thrilled to hear that you appreciated our water cooler refill station. Sustainability and guest convenience are important to us, and we're glad you found this amenity useful.Thank you for choosing Hotel Pórtico for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 2 Mar 2024
Super nice staff (thank you!!), great location. Just a short walk to the historical center (gorgeous cathedral etc), and a large local market nearby selling fresh flowers, fruits, vegetables etc, we enjoyed our stay
Comment from Hotel Management
4 Mar 2024 by Manager, Hotel Management
Li, thank you for taking the time to share your experience at Hotel Pórtico. We are thrilled to hear that you had an enjoyable stay with us.Our team at Hotel Pórtico takes great pride in providing exceptional service, and we are delighted to hear that you found our staff to be super nice. Your appreciation means a lot to us, and we will ensure that your kind words are shared with our team.We are pleased that our hotel's location, just a short walk from the historical center with its gorgeous cathedral and vibrant local market, added to the enjoyment of your visit. Exploring the nearby attractions and experiencing the local culture is indeed one of the highlights of staying with us.Once again, thank you for choosing Pórtico Hotel Cultural. We look forward to welcoming you back for another memorable stay in the future.
by A verified traveler
Posted 26 Feb 2024
Excelente location and very friendly staff
Comment from Hotel Management
26 Feb 2024 by Manager, Hotel Management
Thank you very much for this review Misael, we are really happy to know you enjoyed your stay with us. We hope you have a nice trip back home, come back soon!
by A verified traveler
Excellent hotel option in great location
Posted 7 Feb 2024 on HotelsQuick visit to Morelia on way to Zihuatenejo. Hotel was perfectly located for an afternoon visiting the downtown sights. Friendly and helpful staff, parking nearby, comfortable room.
Comment from Hotel Management
7 Feb 2024 by Manager, Hotel Management
Douglas, thank you very much for such a wonderful review. It was a pleasure to had you as our guests. We are very happy to know you enjoyed your stay with us. We hope to have the opportunity to welcome you back again at Hotel Portico. See you soon!
by A verified traveler
Portico offers good overall value
Posted 15 Jan 2024 on HotelsPeople were very friendly, the breakfast was plentiful and good and the room clean. We liked the artistic vibe of the place. Comfort of the bed and bath, ok. We’d stay there again. Our stay was enhanced by the close location of friends and tourist friendly areas.
Comment from Hotel Management
17 Jan 2024 by Manager, Hotel Management
Paul, thank you for taking the time to share your experience at Hotel Pórtico. We're delighted to hear that you found our staff very friendly, enjoyed the plentiful and good breakfast, and appreciated the artistic vibe of our place.It's wonderful to know that the close location to friends and tourist-friendly areas enhanced your stay. We look forward to the opportunity to host you again at Hotel Pórtico. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing Hotel Pórtico and we can't wait to welcome you back.
by A verified traveler
Posted 30 Nov 2023
este Hotel esta perfectamente hubicado y el personal es super amable.
Comment from Hotel Management
5 Dec 2023 by Gerente General, Hotel Management
Israel, muchas gracias por tomarte el tiempo para escribir este comentario. Nos encanta saber que disfrutaste tu estancia con nosotros, sin duda, contamos con una ubicación privilegiada, muy cerca de los principales atractivos turísticos de la ciudad, lo que permite a nuestros huéspedes disfrutar de la ciudad con mayor comodidad.En Hotel Pórtico, nos esforzamos por brindar una experiencia excepcional a nuestros huéspedes, y es gratificante saber que nuestro equipo logró hacer de tu estadía una experiencia positiva.Tu opinión es valiosa para nosotros y nos impulsa a seguir trabajando para ofrecer un servicio aún mejor. Si tienes planes de regresar a Morelia, estaremos encantados de recibirte nuevamente y asegurarnos de que tu próxima visita sea igualmente placentera.
