Ratings based on 152 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
I enjoyed staying with my husband at Hotel Romance. Everyone was extremely nice and welcoming. We felt super safe everyday at all time the front door was locked and you to be buzzed in along with the key to your room key up front with one of the staff. Breakfast was filling and delicious! Such an amazing location close to everything but also at a good distance from traffic. I will definitely stay at Hotel Romance again.
Comment from Hotel Management
16 Oct 2024 by Gerente General, Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your husband enjoyed your stay with us at Hotel Romance. Knowing that you felt welcomed, safe, and comfortable during your time here makes us truly happy.Our team works hard to create a warm and secure environment, so we’re glad that the details like our front door system and personalized service made a difference for you. It’s also great to hear that you enjoyed our breakfast and found the location convenient — close to the city’s attractions but away from the noise.We can’t wait to welcome you both back for another stay in the future!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Gerente General, Hotel Management
Muchas gracias por esta excelente calificación Napoleón, estamos muy contentos de saber que disfrutó su estancia en Hotel Romance. Deseamos que haya tenido un excelente viaje de regreso a casa y que pronto nos visits nuevamente. ¡Lo estaremos esperando con gusto!
by A verified traveler
Posted 8 Sep 2024
Clean and quiet just what i need
Comment from Hotel Management
9 Sep 2024 by Manager, Hotel Management
Sandra, thank you so much for your kind words! We’re happy to hear that you enjoyed the clean and quiet atmosphere at Hotel Romance. It’s always our goal to create a peaceful environment for our guests.We hope to welcome you back to Morelia soon for another relaxing stay!
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Gerente General, Hotel Management
¡Muchísimas gracias por calificarnos con 5 estrellas! Estamos encantados de saber que tu experiencia en Hotel Romance fue de lo mejor. Todo el equipo se esfuerza para brindar un servicio excelente y nos alegra que lo hayas notado.Esperamos poder recibirte de nuevo muy pronto y hacer que tu próxima estancia sea aún más especial.¡Hasta pronto!
by A verified traveler
Posted 9 Jul 2024
Cozy, clean and convenient location. Staff very friendly. They helped us book a tour to Patzcuaro and taxi service.
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Laura, thank you for your kind review. We're delighted to hear that you found our hotel cozy, clean, and conveniently located.It's wonderful to know that our staff's friendliness and assistance with booking your tour to Patzcuaro and arranging taxi service enhanced your stay.We hope to welcome you back soon!
by A verified traveler
Posted 6 May 2024
The romance 😍 was great, con la ciudad .
Comment from Hotel Management
8 May 2024 by Manager, Hotel Management
Jorge, thank you very much for rating your stay with us, we were really happy to had you as our guest. Come back soon, we will be very happy to see you!
by A verified traveler
Posted 17 Mar 2024
Cometieron un error y en su sistema solo separaron 1 cuarto en lugar de los dos que habíamos reservado y prepagado. Nos consiguieron dos habitaciones en otro hotel de menor ranking pero de un costo similar, tengan cuidado si reservan más de un cuarto ya que no tienen cuidado y sobrevenden sus cuartos.
Comment from Hotel Management
19 Mar 2024 by Gerente General, Hotel Management
Estimado Sr. Fernando, lamentamos sinceramente el inconveniente que experimentó durante su reciente reserva en Hotel Romance. Queremos ofrecerle nuestras más sinceras disculpas por el error en nuestro sistema de reservas que resultó en una situación desafortunada para usted y su familia.Entendemos completamente su frustración al no recibir las dos habitaciones que había reservado. Queremos que sepa que hicimos todo lo posible para solucionar este problema de manera rápida y eficiente y nos complace que haya aceptado el acomodo en otro hotel con características similares.Queremos asegurarle que este incidente fue un error humano aislado y que no es representativo de nuestros estándares habituales de servicio al cliente. Valoramos la confianza que depositó en nosotros al elegir Hotel Romance para su estadía en Morelia y lamentamos cualquier inconveniente que este error haya causado.Apreciamos su comprensión y paciencia mientras trabajábamos para encontrar una solución alternativa para alojarlo durante su estadía. Tomamos en serio sus comentarios y los utilizaremos para mejorar nuestros procedimientos internos y evitar que situaciones similares ocurran en el futuro.Esperamos que, a pesar de este inconveniente, haya disfrutado de su tiempo en Morelia y que haya tenido una experiencia agradable en el hotel alternativo.
by A verified traveler
Posted 21 Feb 2024
near attractions, flexible check in, clean, excellent service
Comment from Hotel Management
21 Feb 2024 by Manager, Hotel Management
Rafael, thank you for choosing Hotel Romance for your recent stay and for taking the time to leave us this review. We are really happy to know you enjoyed your stay with us. We wish you had a nice trip back home, come back soon, we will be very happy to see you!
by A verified traveler from San Pablo
Posted 14 Feb 2024
Loved everything about this property
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Fidel, thank you so much for taking the time to leave us this wonderful review! On behalf of the entire team at Hotel Romance, we want to express our sincere gratitude for your kind words.We are absolutely thrilled to hear that you loved everything about our property. Providing our guests with an exceptional experience is always our top priority, and we are delighted to learn that we succeeded in meeting your expectations.Your satisfaction is our greatest reward, and it inspires us to continuously strive for excellence to ensure that every stay is memorable. We look forward to the opportunity of welcoming you back in the near future and creating more unforgettable moments together.Thank you once again for choosing Hotel Romance for your stay!
by A verified traveler
Posted 2 Feb 2024
El personal super amable y es bonito y limpio. ¡me encantó!
Comment from Hotel Management
4 Feb 2024 by Gerente General, Hotel Management
Yoanna, muchas gracias por habernos elegido como tu opción de hospedaje en Morelia, estamos muy contentos de saber que tu estancia en Hotel Romance fue tan placentera y que lo hayas disfrutado tanto, la satisfacción de nuestros huéspedes es de suma importancia para nosotros y estamos felices de haberlo logrado.Deseamos que hayas regresado con bien a casa y que pronto puedas visitarnos nuevamente, te estaremos esperando con gusto, ¡hasta pronto!
