Ratings based on 615 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Not a friendly check in experience. I am still dealing with the hotel making charges on my card even though I checked out 2 days ago.
by A verified traveler
Posted 14 Oct 2024
We were here for a funeral, it was very convenient for us. Nice clean spacious rooms rooms
by A verified traveler
Posted 8 Oct 2024
No door stop, entrance door handle hits wall, entrance door hinges loose, door scrubs on frame. Clothes closet door handle hanging off, both arms on chair loose and ready to come off. Walls in room need painting. 3rd floor hall has not been vacuumed. Paper bits all over floor. The staff was polite, however this is not what one expects from Holiday Inn
Comment from Hotel Management
9 Oct 2024 by Rick Ward, Mgr., Hotel Management
Dear Tim,Thank you for sharing your concerns with us. We're glad to hear you found our staff polite, but we sincerely apologize for the maintenance and cleanliness issues you experienced. Your feedback is invaluable, and we will address these matters with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better stay in the future.
by A verified traveler from Havelock
Posted 7 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Enjoyed my stay and all accommodations were very nice.
Comment from Hotel Management
30 Sep 2024 by Rick Ward, Mgr., Hotel Management
Mark,I'm so glad to hear that you enjoyed your stay! It's great to know that the accommodations met your expectations. If there's anything specific you loved or suggestions for improvement, I'd love to hear about it!
by A verified traveler
Posted 19 Sep 2024
We overnighted at the Holiday Inn enroute to a vacation destination. The staff could not have been nicer. The facility was very clean and organized. We were tired of driving and walked to a restaurant conveniently located near the hotel.
by A verified traveler
Posted 11 Sep 2024
My entire stay was quiet and convenient
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Rick Ward, Mgr., Hotel Management
Alfredo,Thank you for the great review!
by A verified traveler
Posted 9 Sep 2024
Stayed for three nights. Housekeeping was under par, at the least. Beds very squeaky at the slightest weight. Nowhere near worth the $600 spent for this stay. And that's just for the hotel stay!
Comment from Hotel Management
10 Sep 2024 by Rick Ward, Mgr., Hotel Management
Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet expectations. We aim to provide excellent service, and it sounds like we fell short in this instance.I’ll make sure your comments about housekeeping and the squeaky beds are addressed with our team right away. Your comfort and satisfaction are important to us, and we want to ensure that all aspects of your stay are up to standard. Your feedback is invaluable, and we appreciate the opportunity to improve.
