Ratings based on 326 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024
This is wonderful place to stay if you visit Mora. It is a charming locally-owned little hotel with great food and friendly service. I would book here again.
by A verified traveler
Posted 14 Oct 2023
When I mistakenly booked two nights at the HEIM, I was jet-lagged and overtired; we had only intended to to stay one night. When we checked in and explained the situation, the young woman in charge refused to change the reservation. We contacted Expedia, who told us not to pay while they tried to sort things out. When we had dinner in the restaurant we were treated rudely, with the staff serving other patrons who had arrived after us before they finally fed us after 1 1/2 hours. When we checked out we offered to pay for 1/2 of the second night, which we thought quite generous but were refused. I would not recommend this hotel or its restaurant to anyone, despite the lack of options in Mora.
Comment from Hotel Management
15 Oct 2023 by Maria, Hotel Management
Hi Leslie,When you maka a reservation there is always cancelation rules. You did not cancel through the booking chanel you used and leaving the hotel beeing very rude to the staff and without paying anyting. You need to contact me to make a payment.
by A verified traveler
Posted 13 Sep 2023
Good food and friendly staff
Comment from Hotel Management
13 Sep 2023 by maria, Hotel Management
Thank you so much :)Hope to see you back again
by A verified traveler
Posted 26 Jul 2023 on Orbitz
Comment from Hotel Management
1 Aug 2023 by Maria , Hotel Management
Tusen tack för erat betyg:)Varmt välkomna åter.
by A verified traveler
Posted 26 May 2023
My room was clean and of a good size. The staff were kind and helpful. One of the great things was a restaurant downstairs - it was perfect after a long day of traveling.
Comment from Hotel Management
14 Jun 2023 by Maria, Hotel Management
Thank youIm happy you enjoyed your stay with us and hope to see you again:)
by A verified traveler
Posted 31 May 2022 on Hotels
Comment from Hotel Management
5 Jun 2022 by Sandra, Hotel Management
Tack för din vistelse hos oss och välkommen tillbaka!
by A verified traveler
Posted 24 Mar 2022 on Hotels
Comment from Hotel Management
25 Mar 2022 by Jocke , Hotel Management
Hej Anita,
Vi tackar så mycket för att du hade en trevlig vistelse hos oss på Heim.
by A verified traveler
Posted 6 Oct 2024
スタッフの飾らない人柄、親切心、頑張っている姿
by A verified traveler
Posted 1 Oct 2024 on Hotels
