Ratings based on 59 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Few improvements needed
Posted 21 Aug 2024 on HotelsStayed in suite with our 18-month twins for the second time. So can compare what was good, what was bad and what has changed in the meantime (but basically the bad points remain year after year)
On the plus side:
Very large, well-designed rooms with stunning view.
Dinner at the restaurant is very good with vegan option (changing every day)
Very nice spa facilities (although the swimming pool could be a bit warmer)
Big credits to the restaurant team
Electrical car charging station in the basement car park.
On the minus side:
Very limited vegan option at breakfast despite telling manager over and over.
The only addition to the buffet was almond milk, which they were very proud about.
Shortage of staff at breakfast. Guests have to clean tables themselves if they want to seat outside
Cleaning standards in the room are way below what you would expect from a hotel that category (for the second year in a row)
Several high chairs for babies at the restaurant but most of them are broken and not safe for children
But the biggest minus is the manager who does not seem to understand (and it’s not because of the language barrier because I’m French) nor seem willing to change/do anything to accommodate guests’ requests.
All things considered that was still a pleasant stay (thanks to the view from the room and the dinner), but we won’t be back for a third time
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 30 Mar 2024 on Hotels
Excellent hotel
Friendly staff
Great pool and spa
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 2 Mar 2024
Too random cuisine in terms of quality. Sometimes great sometimes very poor. Staff was Ok. The rest is great
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Luxury ski
Posted 6 Jan 2024 on HotelsGreat new hotel close to slopes and amenities - fantastic for a family holiday
by A verified traveler
Posted 30 Dec 2023
Nice hotel. Great with dogs. Good location for skiing, walks and the village
by A verified traveler
Dream Hotel
Posted 1 Sep 2022 on HotelsWhat a beautiful hotel in a beautiful location. Rooms with a view, food to die for and exquisite service.
Comment from Hotel Management
4 Sep 2022 by Sandrine Arnould , Hotel Management
Dear Nicholas, We are really delighted to acknowledge the notation and comment that you attribute to ILY. We are happy to read that you were satisfied with our hotel and the location was very beautiful!We are also very glad to read that you appreciated your room likewise the quality of our restaurant.Than you very much for your very kind feedback.We look forward to welcoming you again!Kindest regards,
