Ratings based on 1 Verified Reviews
1.0 Room cleanliness
Expedia Verified Reviews
by A verified traveler from Zürich
Posted 12 Aug 2020 on Ebookers
We arrived at the location and they didn't let us check in because we weren't a family. We were a couple of friends and just wanted to have location to enjoy out short holidays. They told us they would refund the money but just kept ignoring our messages. We had to do an online check-in where the saw that we weren't a family and didn't say anything until we drove 6h there. DONT EVER BOOK A ROOM HERE.
Comment from Hotel Management
22 Oct 2020 by Louise, Hotel Management
Dear Daniel,
Greetings from Montreux.
Unfortunately, as this particular property is family accommodation only, we cannot accommodate groups of friends, who are coming to have a party and with the intention of making loud noise. Based on our policy, and mentioned on our listing, parties are not allowed.
As this villa is in a residential area, and also as this villa has 2 apartments, one on the upper floor, and the garden apartment which you reserved, we must respect the immediate and nearby neighbours.
We do have other properties in Montreux and also Interlaken, luxury holiday apartments, which can accommodate groups of friends, on acceptance of the policies and local regulations for noise and respect of both the neighbours in the residence, and the local commune quiet times.
We look forward to welcoming you soon and send you, our best wishes.
