Ratings based on 1,654 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Shefford
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Close to the airport and has a free shuttle. Good stuff.
Comment from Hotel Management
2 Jan 2025 by Guest Services Manager, Hotel Management
Dear John, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the airport and the convenient shuttle service. Thank you for being our guest. We look forward to your next visit to the Sheraton Montreal Airport Hotel.Best regards, Guest Services Manager
by A verified traveler
Posted 1 Jan 2025
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Comment from Hotel Management
1 Jan 2025 by Guest Services Manager, Hotel Management
Dear Tanya, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best regards, Guest Services Manager
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Services Manager, Hotel Management
Dear Evaudie, Thank you for choosing the Sheraton Montreal Airport Hotel. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best regards, Guest Services Manager
by A verified traveler
Posted 31 Dec 2024
Was charged more than initially quoted by expedia
by A verified traveler
Posted 31 Dec 2024
Waited for the airport shuttle at door 8 where all other hotel shuttles were arriving for over 30 minutes in cold weather conditions with my children and no shuttle arrived. I was there from the 30 min mark to the 45 min mark and then the 00 mark and lots of hotel shuttles came and went but none labelled for Sheraton. I called and after going through the very long series of messages in French and then finally in English (language option should be the FIRST option) the person from the hotel said she did not know why the shuttle wasn’t there. It just should have been.
Eventually I took an Uber to the hotel myself because I did not know how much longer I will have to stand in the cold with my kids waiting for a shuttle that “should have been there” but no one knows where it is.
The hotel itself was fine. Clean room, friendly staff, comfy bed and working heating.
Very poor lighting in the room though. Just one lamp on the side table. One lamp on the dining table. And one light in the door entrance. No exhaust fan in the bathroom either.
Overall I expected to be more comfortable at a Sheraton hotel.
Comment from Hotel Management
2 Jan 2025 by Guest Services Manager, Hotel Management
Dear Zaineb, Please accept our apologies for the shuttle issues you encountered. I completely understand your disappointment, especially given the cold weather and the discomfort of waiting for a shuttle that did not arrive in a timely manner. Your experience does not meet the high standards we strive to maintain, and I regret the miscommunication and lack of clarity regarding the shuttle service. We were pleased to read that you enjoyed our accommodations overall. We appreciate your positive comments about the cleanliness of the room, the comfort of the bed, and the friendliness of our staff. I truly hope you will consider giving us another opportunity to provide you with the level of service and comfort you expect from Sheraton.Best regards, Guest Services Manager
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Services Manager, Hotel Management
Dear Johanne, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon.Best regards, Guest Services Manager
by A verified traveler
Posted 31 Dec 2024
I like
Comment from Hotel Management
1 Jan 2025 by Guest Services Manager, Hotel Management
Dear Fatoumata, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at the Sheraton Montreal Airport Hotel. We hope to have the pleasure of doing so again on your next visit to the area.Best regards, Guest Services Manager
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Guest Services Manager, Hotel Management
Dear Mohamed, It was a pleasure having you as our guest at the Sheraton Montreal Airport Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best regards, Guest Services Manager
by A verified traveler
Posted 30 Dec 2024
Nice hotel near airport
Comment from Hotel Management
30 Dec 2024 by Guest Services Manager, Hotel Management
Dear Stephen, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the airport. Thank you for being our guest. We look forward to your next visit to the Sheraton Montreal Airport Hotel.Best regards, Guest Services Manager
