Ratings based on 8 Verified Reviews
3.6 Room cleanliness
2.5 Service & staff
4.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
instructions were not clear and misleading. Parking not available (which was key for me), was locked out with lock not functioning properly. while the place was very well decorated, bathroom had some urine stains, floor was not swept. Bedrooms were comfortable..
Comment from Hotel Management
15 Nov 2024 by Les Lofts du Plateau, Hotel Management
Hi Viki,We are truly sorry to hear about the issues you encountered during your stay. Regarding the parking, we understand how important that was for you, and we sincerely apologize for the inconvenience. Unfortunately, it was out of our control due to ongoing work in the area.Thank you for sharing your thoughts, and we hope to have the opportunity to host you again for a more seamless stay!Les Lofts du Plateau
by A verified traveler
Posted 16 Oct 2024
Great but the check in instructions were awful. The place is nice and I recommend it. But the instructions left us very confused and it caused a lot of problems.
Comment from Hotel Management
15 Nov 2024 by Les Lofts du Plateau, Hotel Management
Hi Sarkis,Thank you for your feedback! We're glad you enjoyed the property and would recommend it. We sincerely apologize for the confusion caused by the check-in instructions. We’ve updated them to be more clear and ensure a smoother process for future guests.We appreciate your understanding and hope to welcome you again soon for an even better experience.Les Lofts du Plateau
by A verified traveler
Posted 4 Sep 2024
Property was very clean and tidy and close to everything,highly recommended.the only problem is the parking.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Excellent location. Very thankful for the parking spot. Apartment was lovely, modern and comfortable for our party of 6. Overall, very clean, but there were some details missed (dusty lamps and bathroom fans, rusty toilet paper holder). But definitely somewhere I would stay again.
by A verified traveler
Posted 7 May 2019
Very nice property, check in was horrible and getting in touch with the property is almost possible but beautiful property and great location
Comment from Hotel Management
2 Jun 2019 by Giovanny, Hotel Management
Thanks for your stay.
by A verified traveler
Posted 16 Oct 2018
Very nice location and clean property great space for my family. Only thing was got me anixous the day before checking in, can’t reach the hotel and phone number posted by Expedia was wrong. Finally got a reply on the day we arrive. Also finding parking is a pain.
Comment from Hotel Management
25 Oct 2018 by Giovanny, Hotel Management
Thanks for your stay!. We manage all the comunications with the guest through Expedia message system. We send all the information for the chq-in 24 hours before the arrival. Unfortunatly, like other big city, the parking in Montreal is very difficult. Thanks
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 25 Mar 2024 on Hotels
Très jolie Loft assez grand pour accueillir 6 personnes et bien situé.
Par contre, il manque d'équipements dans le loft. Il n'y avait pas de coupes à vin, de guenilles pour essayer ou nettoyer la cuisine, pas de planche à découper, pas de balais, pas de serviette supplémentaire, vraiment le stricte minimum. Il manque un peu de finition aussi au niveau du ménage.
La communication n'a pas été facile, un des numéros était invalide et l'autre même si nous avons demandé à 3 reprises des verres de vin, personne est venu en porter.
Pour le stationnement aussi, nous n'avons pas eu d'aide à ce niveau avec l'agent en ligne.
