Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Friendly staff, great amenities, clean and spacious room.
Comment from Hotel Management
20 Dec 2024 by Louis-Philippe Talbot - Director of operations, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 18 Dec 2024
I stayed only for one night and it was perfect... quiet and comfortable!
Comment from Hotel Management
18 Dec 2024 by Maxence Frauilich - Superviseur reception, Hotel Management
Dear Marilou,Thank you for your kind words! We're so glad to hear that your stay was quiet and comfortable. We hope to welcome you back for another perfect visit, whether it's for one night or more!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Maxence Frauilich - Superviseur de l'hebergement, Hotel Management
Dear Vimal, Thank you for your feedback, and thank you very much for staying with us. We hope to be able to welcome you back to our Hotel very soon.
by A verified traveler
Posted 15 Dec 2024
My 11 year old son and I stayed here over American Thanksgiving for 4 days. The attentiveness and kindness of the staff really stands out. They went above and beyond to accommodate every request. For example, the kids’ menu was missing from the QR code’s menus, so they read it to me over the phone when I called room service. There were two things that weren’t unbearable but could be improved. First, the restaurant and room service menus were essentially identical which wasn’t ideal, but there are so many dining and take out options in walking distance it’s not the end of the world. Also, the rooms are incredibly dated design wise and are sort of shabby - it was obvious everything white had about 5 coats of paint on it, and there are still phones by the toilet, so it’s been quite awhile since they’ve done a proper renovation. However, the hotel itself is very nice and in a perfect location to explore the city, so if you’re not planning to spend a lot of time in the room it’s a great choice.
Comment from Hotel Management
15 Dec 2024 by The Reception Team, Hotel Management
Dear Cara, thank you so much for sharing your feedback! We're delighted to hear that you and your son had a memorable stay, and we truly appreciate your kind words about our staff's attentiveness. It’s wonderful to know that they were able to accommodate your requests and make your experience more enjoyable.We also appreciate your constructive comments about the menu options and room decor. We're aware of the areas that need improvement, and we’re excited to share that renovations are planned for next year. We’re confident that these updates will enhance the guest experience.We’d love to welcome you both back soon and look forward to providing you with an even better stay after the improvements are completed. Thanks again for choosing us, and we hope to see you next year!
by A verified traveler
Posted 14 Dec 2024
Was treated like royalty.
Comment from Hotel Management
14 Dec 2024 by Maxence Frauilich - Superviseur de l'hebergement, Hotel Management
Dear Marie, Thank you so much for your kind words! We are thrilled to hear that you felt treated like royalty during your stay. Providing exceptional service is our top priority, and we’re so glad we were able to make your experience memorable. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Louis-Philippe Talbot - Director of operations, Hotel Management
Thank you for your feedback
by A verified traveler from Shelton
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Louis-Philippe Talbot - Director of operations, Hotel Management
Merci pour vos commentaires
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Phillip K, Hotel Management
Dear Mrs. Dowell, It was a pleasure to meet you during your recent stay with us. I hope that you had a wonderful experience in Montreal. If there is anything that you would like to discuss about your time with us, it would be a pleasure to connect. Thank you
by A verified traveler
Posted 8 Dec 2024
We stayed on the 13th floor (I thought that wasn't a thing?!). Anyway, the room was nice enough...basic for luxury. The ice maker did not work on the floor so needed to go to another floor, annoying but little deal. The bathroom left a LOT desired. Who really uses those tubs?? A bigger shower would have been great. The towels were not soft and absorbent and the toilet paper was the cheap scratchy stuff. Again, luxury?? The mini fridge was barely cool and turned all the way up. The TV, don't even get me started. Why not Smart TV's?? Casting from our phones from our apps is so archaic. The bed was decent. Only complaint was the edges of the mattress is very hard and almost hurts when sitting off the end of the bed. So much to be desired but was only one night. We also came from our favorite place the 2 nights before so...
Comment from Hotel Management
8 Dec 2024 by The Reception Team, Hotel Management
Hi Wendy,Thank you for taking the time to share your feedback with us. We’re so glad you chose to stay with us, but I’m sorry to hear that your experience didn’t meet your expectations. I truly appreciate your honesty, as it helps us identify areas where we can improve.I’d like to address some of your points:13th floor: It’s true that some guests are surprised by our 13th floor, as not all buildings feature one due to superstitions. However, rest assured that it’s a standard floor in our property.Ice maker & mini fridge: I’m sorry to hear the ice maker on your floor wasn’t working. That definitely shouldn’t have been an inconvenience for you. I’ll make sure the issue is looked into, and I’ll also pass along your feedback on the mini-bar not cooling properly. Also, it should be noted that our mini-bars are meant for beverages, and therefore are not as cooling as a fridge.Bathroom & towels: I understand your frustration regarding the bathroom setup. We do offer bathtubs in many of our rooms, we are going into renovations next year, we will definitely look into your suggestion about providing more spacious showers. We also take note of your feedback on the towels and toilet paper, as we strive to provide premium comfort and amenities.TV & technology: I hear you loud and clear regarding the lack of Smart TVs. It’s something we’ve been looking into for upgrades, and your input is valuable as we continue to improve our in-room technology.Mattress: I'm sorry the edges of the mattress were uncomfortable. We want all of our guests to feel fully rested, so I’ll be sure to have our team check on the condition of the beds to ensure they meet our usual high standards.I understand that, having come from your favorite place, you were expecting a top-tier experience, and I’m sorry we didn’t fully deliver this time. We genuinely value your business and would love another opportunity to show you the best of what we offer. Please let us know if you plan to visit again, we'll ensure your stay is as comfortable as possible.Best regards, The Reception Team
by A verified traveler
Posted 5 Dec 2024
Elegant hotel, great martinis :)
Comment from Hotel Management
6 Dec 2024 by Maxence Frauilich - Superviseur de l'hebergement, Hotel Management
Dear Hilaru, thank you for taking the time to share your experience! We're delighted to hear that you enjoyed the elegance of our hotel and our martinis. We look forward to welcoming you back during your next stay. See you soon!
