Ratings based on 2,538 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Galvaston , Hotel Management
Chère NicoletaNous vous remercions sincèrement pour votre commentaire et sommes ravis de savoir que votre séjour parmi nous à été agréable. Nous espérons avoir l’opportunité de vous accueillir de nouveau très prochainement.Cordialement,
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Galvaston , Hotel Management
Chère Leanne,Nous vous remercions sincèrement pour votre commentaire et sommes ravis de savoir que votre séjour parmi nous à été agréable. Nous espérons avoir l’opportunité de vous accueillir de nouveau très prochainement.Cordialement,
by A verified traveler
Posted 23 Nov 2024
They had an alarm that rang in the room through the night, and even in the morning, and all they could say is sorry it happenned to everyone, and the furniture in the room was stainned and some furniture is falling apart and has been for a long time
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Patrick,Thank you for taking the time to share your experience with us. We are very sorry to learn that your stay with us did not live up to your expectations and we understand your disappointment.We apologize for any inconvenience you may have encountered during your stay. We take all customer feedback very seriously and will use your feedback to improve our services.We would like to have the opportunity to discuss with you in more detail your experience and find a solution to satisfy you fully. If you agree, we invite you to contact us directly so that we can discuss your situation.Again, we are sorry that your experience did not live up to your expectations. We hope to have the opportunity to welcome you again, In order to show you the qualities of our establishment.Sincerely,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Kelsey,Thank you so much for your positive review of our hotel. We are delighted that you enjoyed your stay with us despite the small glitch. We sincerely apologize for this inconvenience.Your satisfaction is our top priority and we are pleased that we have fulfilled our mission. We hope to have the opportunity to welcome you again soon and to offer you an even more enjoyable experience. Again, thank you very much for your support and confidence.Sincerely,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Cher Jonathan,Merci infiniment pour votre commentaire positif sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour chez nous malgré le petit pépin. Nous sommes sincèrement désolés pour ce désagrément.Votre satisfaction est notre priorité absolue et nous sommes heureux de savoir que nous avons rempli notre mission. Nous espérons avoir l'opportunité de vous accueillir à nouveau bientôt et de vous offrir une expérience encore plus agréable. Encore une fois, merci beaucoup pour votre soutien et votre confiance.Cordialement,
by A verified traveler
Posted 22 Nov 2024
I’ve stayed here many times. Always satisfied with the room and service. Great location too.
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Zakary,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 21 Nov 2024
Good location
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Lionel,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 19 Nov 2024
Right in the centre of the city and a lot of attractions were at walking distance.
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Reshma,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler from Toronto
Posted 19 Nov 2024
The room itself was ok and self sufficient. Good bed, bathroom and closet space. There was also a fridge, microwave and sink. Wifi was free and good service.
The hotel though is very dated and needs a refresh! The elevators are horribly slow. Also the area around the hotel is quite noisy. I was on the 10th floor and could still hear a decent amount of sounds with the windows closed. A few homeless people and panhandlers around almost throughout the day.
While the hotel was good at communication, they need to make their emails dual language. Having just French emails is not helping. While I understand French is the language of Quebec, not everyone lives in Quebec or speaks French!
Being close to Chinatown is an asset, good options for restaurants. Also close to the Metro and a large mall close by. It is also a 15-20 minute walk down to the Notre Dame basilica and old town of Montreal.
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Karl,Thank you so much for your positive review of our hotel. We are delighted that you enjoyed your stay with us despite the small glitch. We sincerely apologize for this inconvenience.Your satisfaction is our top priority and we are pleased that we have fulfilled our mission. We hope to have the opportunity to welcome you again soon and to offer you an even more enjoyable experience. Again, thank you very much for your support and confidence.Sincerely,
by A verified traveler
Posted 17 Nov 2024
The alarm was going off in the middle of the night at random times.
Comment from Hotel Management
24 Nov 2024 by Émile, Hotel Management
Dear Goldline,Thank you for taking the time to share your experience with us. We are very sorry to learn that your stay with us did not live up to your expectations and we understand your disappointment.We apologize for any inconvenience you may have encountered during your stay. We take all customer feedback very seriously and will use your feedback to improve our services.We would like to have the opportunity to discuss with you in more detail your experience and find a solution to satisfy you fully. If you agree, we invite you to contact us directly so that we can discuss your situation.Again, we are sorry that your experience did not live up to your expectations. We hope to have the opportunity to welcome you again, In order to show you the qualities of our establishment.Sincerely,
