Ratings based on 2,139 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
.
by A verified traveler
Posted 23 Nov 2024
Last minute check in was excellent. Rooms are clean and comfortable
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Good
by A verified traveler
Posted 21 Nov 2024
Safe
by A verified traveler
Posted 17 Nov 2024
hotel and reception staff excellent.....restaurant staf were ok but food was sub par
Comment from Hotel Management
18 Nov 2024 by The team at Hotel Universel Montreal, Hotel Management
Dear Daniel,Thank you for your review and for the 4-star rating! We’re thrilled to hear that you found our hotel and reception staff excellent. We apologize that the restaurant experience did not meet your expectations and will share your feedback with our team to help improve.We look forward to welcoming you back for an even better stay.Best regards,The Hôtel Universel Montréal Team
by A verified traveler
Posted 17 Nov 2024
Walking distance to the Olympic Stadium was great. Restaurant not open Sunday afternoon and fair distance to walk to one.
Comment from Hotel Management
18 Nov 2024 by The team at Hotel Universel Montreal, Hotel Management
Dear Rachel,Thank you for your feedback and for the 4-star rating! We're glad you enjoyed our convenient location near the Olympic Stadium. We apologize for the inconvenience of the restaurant closure on Sunday afternoons and understand the impact on your stay.We hope to welcome you back soon!Best regards,The Hôtel Universel Montréal Team
by A verified traveler
Posted 17 Nov 2024
The hotel was good but it wasn't a great place to stay in the winter because most things within walking distance are closed or should be
Comment from Hotel Management
17 Nov 2024 by Front desk team, Hotel Management
Hello Leslie,Thank you for taking the time to share your feedback with us—it truly means a lot. We’re thrilled to hear that you enjoyed your stay ! We’re sorry to hear that many of the places within walking distance were closed during your visit. However, we’d like to recommend a few great indoor attractions, such as the Biodome, the Planetarium, and the Insectarium—perfect for enjoying the winter season!Kind Regards,Hotel Universal Montreal
by A verified traveler
Posted 17 Nov 2024
Excellent stay away from all the traffic.
Comment from Hotel Management
17 Nov 2024 by Front desk team, Hotel Management
Dear Nina,Thank you for taking the time to share your feedback with us—it truly matters to us. We’re thrilled to hear that you enjoyed your stay and had a relaxing escape from the hustle and bustle of Montreal’s traffic. We look forward to welcoming you back soon!Warm regards,Hotel Universal Montreal
by A verified traveler from Dieppe
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by la réception, Hotel Management
Merci pour votre excellente évaluation. Au plaisir de vous revoir.
