Ratings based on 1,536 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Hoyle Nelligan is such a great experience. Beautiful old hotel. Very special and with the stay.
Comment from Hotel Management
24 Nov 2024 by Jean CR, Hotel Management
Dear, JennyThank you so much for your kind words and for giving us a perfect 5/5 rating! We are thrilled to hear that your experience at Hotel Nelligan exceeded your expectations. Our team takes great pride in providing exceptional service, and knowing we made your stay memorable means the world to us.We hope to welcome you back soon for another wonderful visit! If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards
by A verified traveler from Havelock
Posted 23 Nov 2024
Lovely hotel in the heart of old Montreal, within walking distance to everything. Staff were exceedingly helpful and accommodating.
Comment from Hotel Management
24 Nov 2024 by Jean CR, Hotel Management
Thank you so much for your kind words and for giving us a perfect 5/5 rating! We are thrilled to hear that your experience at Hotel Nelligan exceeded your expectations. Our team takes great pride in providing exceptional service, and knowing we made your stay memorable means the world to us.We hope to welcome you back soon for another wonderful visit! If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
21 Nov 2024 by Jean CR, Hotel Management
Thank you for taking the time to share your feedback. We're sorry to hear your experience wasn't fully satisfactory. Your input is valuable, and we’ll use it to improve. We hope to have the opportunity to provide you with a better experience in the future!
by A verified traveler
Posted 18 Nov 2024
Excellent hotel and very comfortable room. Should notify on website of front door construction.
Comment from Hotel Management
18 Nov 2024 by Daniela, Reservations Supervisor, Hotel Management
Dear Elizabeth.thank you for your feedback! We’re glad to hear you enjoyed your stay and found the room comfortable. We appreciate your suggestion regarding the front door construction and will take it into consideration.We look forward to welcoming you back soon!Warmest regards
by A verified traveler
Posted 17 Nov 2024
All around the hotel is in construction, after 1 hrs we decide to call the hotel, how to get there, you need to pass in one way to get there. No parking,! The staff was practically laughing at us after we arrived, they charge us 96$ for two night parking. Nice room, we book 2 night , 2 rooms. But i was very disappointed
Comment from Hotel Management
20 Nov 2024 by Jean CR, Hotel Management
Dear Mr. CarlThank you for taking the time to leave a review. I’m sorry to hear about the challenges you faced during your visit, and I truly appreciate you sharing your experience.We understand how frustrating construction and parking logistics can be, and I apologize if the process caused any inconvenience. Your comments about your arrival experience and parking charges are concerning, and we will review this with our team to ensure we’re providing clear directions and better support moving forward.I’m glad you enjoyed the room, but it’s disappointing to hear we fell short of meeting your overall expectations. Your feedback is important to us, and we will use it to improve.We hope to have the opportunity to welcome you back in the future and provide the experience you deserve.Warm regards,
by A verified traveler
Posted 17 Nov 2024
The hotel was very nice and it was our first time staying here. There was so much construction in the area around the hotel that it was very difficult to find the valet parking. The location is excellent, right in the centre of Old Port, but more signs or directions provided ahead of time would have been helpful
Comment from Hotel Management
17 Nov 2024 by Jean CR, Hotel Management
Thank you for your feedback and for choosing to stay with us for the first time! We're delighted to hear that you enjoyed our hotel and its prime location in the heart of Old Port. We sincerely apologize for the difficulty you experienced with valet parking due to the construction in the area. Your suggestion about providing clearer signage or directions is greatly appreciated, and we will certainly look into ways to improve this for our guests. We hope to have the pleasure of welcoming you back in the future for an even smoother experience!Best regards
by A verified traveler
Posted 16 Nov 2024
there is significant renovation occurring at the hotel and major construction happening right outsider their front door. This was never disclosed to me when I made the reservation on Expedia.
Comment from Hotel Management
20 Nov 2024 by Jean CR, Hotel Management
Dear Mr. Charles,Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience caused by the renovations at our property and the construction outside. We understand how important it is to have a smooth and stress-free stay, and I’m truly sorry this wasn’t the case during your visit.Your feedback about the lack of disclosure regarding the renovations on Expedia is extremely important to us. We will review how this information is communicated to ensure future guests are fully informed before booking.We truly value your business and hope to have the chance to provide you with a better experience once the renovations are complete. Please don’t hesitate to reach out to us directly if there’s anything we can do to address your concerns further.Warm regards,
by A verified traveler
Posted 14 Nov 2024
Room was very nice and facilities more than adequate. Not sure if they had a gym but wasn’t looking for one this trip. Lovely section of town-old Montreal. A little inconvenient because of ongoing street construction
Comment from Hotel Management
15 Nov 2024 by Jean CR, Hotel Management
Thanks so much for your review! We're really glad to hear you enjoyed your room and the great location in Old Montreal. We totally understand that the ongoing street construction was a bit of a hassle, and we appreciate your patience with it. Hopefully, next time you visit, things will be a bit quieter! We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Lots of construction
Comment from Hotel Management
15 Nov 2024 by Jean CR, Hotel Management
Thank you so much for your wonderful 5-star review! We truly appreciate your feedback and are thrilled to hear you had such a positive experience. We’re sorry for any inconvenience caused by the ongoing construction in the area, and we sincerely thank you for your understanding. Your support means a lot to us, and we look forward to welcoming you back for another great stay! Warm regards.
by A verified traveler
Posted 13 Nov 2024
Large, spacious rooms with very interesting architectural details. Great location in the Old Port area
Comment from Hotel Management
15 Nov 2024 by Jean CR, Hotel Management
Thank you for sharing your feedback! We’re so glad you enjoyed our spacious rooms and the unique architectural details—they’re one of the many things that make our hotel special. We’re also happy to hear our location in the Old Port was perfect for your visit. We hope to welcome you back soon! Warm regards.
