Ratings based on 343 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Superviseur, Hotel Management
Bonjour Tammy,Un immense merci d’avoir séjourné à l’Hôtel MOCO ! Nous sommes ravis d’avoir pu vous accueillir et espérons que votre expérience a été à la hauteur de vos attentes. Ce serait un plaisir de vous recevoir à nouveau lors de votre prochain passage.Chaleureusement,L’équipe de l’Hôtel MOCO
by A verified traveler
Posted 10 Nov 2024
A modern, comfortable hotel.
Comment from Hotel Management
12 Nov 2024 by Superviseur, Hotel Management
Thank you so much Brendan We’re thrilled to know you enjoyed your stay and that our team could make it even more special. We can’t wait to welcome you back to Hôtel MOCO!Warm regards,The Hôtel MOCO Team
by A verified traveler
Posted 7 Nov 2024
Air conditioning wasn’t functioning and couldn’t open any windows in the unit. It was 25c in the room. :(
Comment from Hotel Management
9 Nov 2024 by Superviseur, Hotel Management
We are sincerely sorry Charles, for any inconvenience you experienced during your stay. Please don’t hesitate to give us a call—we would be more than happy to see how we can accommodate you to ensure a wonderful experience.We look forward to welcoming you back soon.Warm regards,The Hôtel MOCO Team
by A verified traveler
Posted 4 Nov 2024
Very well-appointed. Staff is friendly. Newly renovated.
Comment from Hotel Management
9 Nov 2024 by Superviseur, Hotel Management
Un immense merci Carie, pour cette note parfaite de 5 sur 5 et pour vos aimables mots envers notre équipe ! Nous sommes ravis que notre personnel ait contribué à rendre votre séjour encore plus agréable. À très bientôt !L’équipe de l’Hôtel MOCO
by A verified traveler
Posted 31 Oct 2024
No water kettle for hot water
Comment from Hotel Management
4 Nov 2024 by Superviseur, Hotel Management
Thank you Peter for taking the time to share your experience with us! We apologize for the inconvenience you encountered, but please rest assured that the issue was resolved on the same day. We truly appreciate your understanding and look forward to welcoming you back soon for a seamless stay.Warm regards,The Hôtel MOCO Team
by A verified traveler
Posted 24 Oct 2024
The AC was down so 27degrees is not comfortable to sleep
Comment from Hotel Management
26 Oct 2024 by Superviseur, Hotel Management
Dear Mr. Cayer,We are sincerely sorry for any inconvenience you experienced during your stay. Please don’t hesitate to give us a call—we would be more than happy to see how we can accommodate you to ensure a wonderful experience.We look forward to welcoming you back soon.Warm regards,The Hôtel MOCO Team
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Superviseur, Hotel Management
Merci Ram id'avoir pris le temps de noter votre expérience .N'hésitez pas à nous contacter directement, afin que nous puissions discuter de vos impressions et rendre votre prochaine visite à l’Hôtel MOCO encore plus agréable. Au plaisir de recevoir à nouveau,L'équipe de l'Hôtel MOCO
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Mathieu, Hotel Management
Nous sommes vraiment désolés d'apprendre que votre séjour à l'Hôtel MOCO n'a pas été à la hauteur de vos attentes. Ce n'est pas le niveau de service que nous visons, et nous aimerions comprendre ce qui n'a pas fonctionné. Si vous le souhaitez, vous pouvez nous contacter directement pour en discuter. Nous ferons de notre mieux pour résoudre la situation.Merci encore de nous avoir fait part de votre expérience, et nous espérons avoir une chance de nous rattraper.L’Équipe de l'Hôtel MOCO
by A verified traveler
Posted 11 Sep 2024
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Comment from Hotel Management
16 Sep 2024 by Superviseur, Hotel Management
Thank you so much, Richard, for the perfect 5 out of 5! We're thrilled to hear everything went well during your stay. We look forward to welcoming you back soon!Best regards,The MOCO Hotel Team
by A verified traveler
Posted 8 Sep 2024
Spacious room. Location is a bit isolated from shops/restaurants (not a very walkable location) but interesting property and on site restaurant was good (but pricey - business crowd "on expenses" vibe)
Comment from Hotel Management
16 Sep 2024 by Superviseur, Hotel Management
Thank you for your feedback, Katharine! We're happy to hear the property caught your interest. We hope to welcome you back soon!Best regards,from MOCO Hotel Team
