Ratings based on 2,152 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Very good stay in the heart of Montreal. Next to a metro stop and good parking space.
Comment from Hotel Management
21 Oct 2024 by CR, Hotel Management
Thank you for your positive feedback and your 4/5 rating! We’re delighted to hear you enjoyed your stay in the heart of Montreal and found our location convenient next to the metro and parking. Your satisfaction is important to us, and we hope to welcome you back for another great experience soon!
by A verified traveler from Henderson
Posted 11 Oct 2024
Great location. Near Vieux Port de Montréal.
Comment from Hotel Management
15 Oct 2024 by CR, Hotel Management
Thank you for your wonderful review and perfect score! It's fantastic to hear that our central spot added to your experience, and we hope it made exploring the city even more enjoyable. We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
7 Oct 2024 by CR, Hotel Management
Merci beaucoup pour votre excellente note de 5/5 ! Nous sommes ravis de savoir que vous avez passé un agréable séjour chez nous. Votre satisfaction est notre priorité, et c'est un plaisir de savoir que notre service a répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt !
by A verified traveler
Posted 8 Sep 2024
Smelled moldy and some staff were very rude
Comment from Hotel Management
12 Sep 2024 by cherif, Hotel Management
Hi,We thank you for choosing our hotel for your stay, and we apologize that you didn't have the experience that you've expected.Don't hesitate to give us more information about your stay so we can understand what happened.We are sorry about that and we hope to see you soon so we can give you a better experience.
by A verified traveler
Posted 6 Sep 2024
The room itself was clean. We booked for two queen size beds but I can say the bed size was smaller than queen.
If you have big SUV car you will have problem to enter to the parking.
Comment from Hotel Management
7 Sep 2024 by cherif, Hotel Management
Thank you for your feedback! we have also an outdoor parking for the big cars but unfortunately its a really limited places space, we also offer another option for our guest by giving them other parkings near the hotel.We’re glad you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 28 Aug 2024
Big & Comfortable room
Comment from Hotel Management
29 Aug 2024 by cherif, Hotel Management
I wanted to personally thank you for staying with us. We're thrilled to hear you enjoyed your time here! Your satisfaction means a lot to us. If you have any feedback or need anything in the future, feel free to reach out.Best regards
by A verified traveler
Posted 28 Aug 2024
cleanliness, staff amiable service, excellent breakfast
Comment from Hotel Management
29 Aug 2024 by cherif, Hotel Management
I wanted to personally thank you for staying with us. We're thrilled to hear you enjoyed your time here! Your satisfaction means a lot to us. If you have any feedback or need anything in the future, feel free to reach out.Best regards
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by cherif, Hotel Management
Thank you for choosing to stay with us! We hope you had a wonderful experience. If there’s anything specific you enjoyed or any feedback you’d like to share, we’d love to hear from you. We look forward to hosting you again in the future!Best regards,
by A verified traveler
Posted 11 Aug 2024
Recommended for very good value. While it’s in a gritty location (literally down an alley), and the parking a little suspect-looking, it’s all safe and the interior of the hotel is clean and decent. Staff is very helpful, and good people! Nice kitchenette in our standard double. There was an A/C that was loud and turning on-off that was great. But the positives, including close to transit, make it a solid overall choice. Enjoy your stay in Montréal!
Comment from Hotel Management
19 Aug 2024 by cherif, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay. Your satisfaction is our top priority, and it was a pleasure having you with us. We look forward to welcoming you back soon.Warm regards.
by A verified traveler
Parking garage nightmare and homeless people
Posted 28 Jul 2024 on HotelsThe hotel room was not what I was expecting at all. It was outdated but clean. Queen bed felt more like a double. Window air conditioner in room. Elevators were a bit old and scuzzy and didn’t even lead down to parking garage which was a nightmare!! There was almost a 90 degree hill to go down and very windy all the way down to a scary 3 levels down. Going up was even worse! Had to climb 3 levels of stairs to get to road level so recommend taking your luggage to your room first. There was quite a few homeless people roaming the front of the hotel and I didn’t really feel safe returning after being out past midnight. The front desk staff were friendly, and the free breakfast in the morning was appreciated but all in all, I would not stay again. It was over priced for the condition of the hotel area it was in. I really wanted to ask for a refund but I sucked it up as I was only staying one night. If you don’t mind a simple, outdated, apartment style small room, then it would probably be fine for you.
Comment from Hotel Management
4 Aug 2024 by cherif, Hotel Management
We thank you for choosing our hotel, and we also thank you for taking the time to write the comment.unfortunately there is somethings out of our hands, that's why we try our best to provide solutions, about leaving the luggage at the reception or in the room first before going to the parking, or if we don't have enough places or you feel uncomfortable with our parking we can suggest other parkings near the hotel.About the homeless people also we can't do anything about it unfortunately.we thank you for your kind words about the staff and the positive things, we work hard to make things easy for our guest.we're sorry if we couldn't reach your satisfaction.
