Ratings based on 1,178 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
12th floor pool, sauna and gym are great.
Comment from Hotel Management
27 Nov 2024 by Front desk team , Hotel Management
Thank you for your feedback about your stay !
by A verified traveler
Posted 26 Nov 2024
Good place
Comment from Hotel Management
27 Nov 2024 by Front desk team , Hotel Management
Thank you so much for your feedback about your stay !We hope to see you again soon.
by A verified traveler
Posted 26 Nov 2024
Evry where i need to go was 10 to 15 min walk very convenient.
Comment from Hotel Management
27 Nov 2024 by Front desk team , Hotel Management
Thank you for your note and comment about your stay !We to welcome you again soon.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Front desk team , Hotel Management
Thank you for your note !
by A verified traveler
Posted 25 Nov 2024
Room was clean, but on blankets noticed some blood like stains, nxt day when i asked for my room to be cleaned they did not change sheets, they just made beds with same bedding that i slept in & same stains were still our blankets.
I asked for a plate & knife to cut up some fruits they sent me a wooden knife that broke right away while cutting apple. I felt i had to ask for everything that i thought it would normally a hotel offer. Like shower cap's Q-tips & cotton pads. I’ve been to other Marriott hotels & this one did not impress me at all.
Over all i wont stay at this Marriott again.
Comment from Hotel Management
27 Nov 2024 by Front desk team , Hotel Management
Thank you for sharing your comments regarding your stay. We're sorry to hear that your experience did not live up to your expectations, particularly with regard to the cleanliness of the room and the quality of service. Your comment about missing equipment, such as shower caps, cotton buds and cotton pads, is also noted, but the AC hotel is a selective service establishment.We always strive to offer quality service and meet our customers' needs, and it seems that this time we didn't live up to our standards. Your comments have been taken into account and will be passed on to our team to improve our services in the future.We look forward to welcoming you back and providing you with a better experience.
by A verified traveler
Posted 25 Nov 2024
Thank you.
Comment from Hotel Management
25 Nov 2024 by Front desk team, Hotel Management
Thank you Yulia for your feedback about your stay !We hope to see you again soon !
by A verified traveler
Posted 23 Nov 2024
Rooms and bathrooms are very spacious, clean, quite modern. Furnishings are a bit spartan. Some things need maintenance. For instance the hose to the shower head had a leak, and the fixture on which the hairdryer hangs was coming out of the wall. Also no actual glasses in the rooms just cardboard coffee cups. But nice to have a nespresso machine in the room, glasses provided happily upon request, very friendly staff. Also some great places to eat and have coffee very close by. Attractive lobby and restaurant/bar. Good value. Would stay again.
Comment from Hotel Management
24 Nov 2024 by Front Desk Team, AC Marriott Montreal Downtown, Hotel Management
Dear Alan,Thank you for taking the time to share your detailed feedback. We are very happy to hear that you enjoyed your stay with us and found our rooms and bathrooms spacious, clean, and modern. It is also wonderful to know that our friendly staff made a positive impression and that you enjoyed the nearby dining options.We are pleased that the Nespresso machine added to your comfort, and we are happy to provide glasses upon request whenever needed. It is great to hear that you enjoyed our attractive lobby and restaurant/bar area as well.Thank you again for choosing AC Marriott. We greatly value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,
by A verified traveler from Lachute
Posted 21 Nov 2024
Nice convenient
Comment from Hotel Management
21 Nov 2024 by Front desk team , Hotel Management
Thank you so much for your note and feedback !
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Front desk team , Hotel Management
Thank you for your note about your stay Hayley !
by A verified traveler
Posted 17 Nov 2024
great location，walkable distance to access where i want to go
Comment from Hotel Management
18 Nov 2024 by Front desk team , Hotel Management
Thank you for your review! We are delighted to hear that our location made it easy for you to get to your destinations. Please come back again if you need any recommendations for your next stay !
