Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Property is in nice shape inside and out. Staff were very professional. Everything I would wish for in a hotel!
Comment from Hotel Management
8 Nov 2024 by jean, Hotel Management
thank you for your stay with us.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by jean, Hotel Management
Désolé que vous n'avez pas indiqué pourquoi?
by A verified traveler
Posted 7 Nov 2024
I was double billed for the room, even though I was told it was a deposit on the room and would not be charged for the room again. We made a reservation to have the shuttle pick us up at 3:15 am. When we got to the front desk we were told we would have to wait until 3:45
am because it was 3:17 am and we were two minutes late. We had to make it clear to the front desk that we would miss our flight if we did not get picked up immediately by the hotel shuttle. The shuttle itself was empty and no one was waiting for it either once we got to the airport.
Comment from Hotel Management
7 Nov 2024 by jean, Hotel Management
bonjour, we are sorry that they ran your card by mistake and that it has been corrected already, and that our shuttle follows the schedule it is normal and that no one was waiting is something that you know only when we get on site.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Front Desk Manager, Hotel Management
Thank you!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by jean, Hotel Management
thank you for your visit
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by jean, Hotel Management
thank you for you evaluation
by A verified traveler
Posted 19 Oct 2024
The property charges a $25/night parking fee. This was not openly disclosed in either Expedia or the hotel site.
Comment from Hotel Management
19 Oct 2024 by Front Desk Manager, Hotel Management
Bonjour David,Thank you for let us know about your stay. On the Hilton Garden Inn page is mention: Self parking on site (CAD 25 per night; includes in/out privileges). We are sorry that you did not see in the See all the amenities properties they show you detail and more information. Hope to welcome you again. Best regards
by A verified traveler
Posted 15 Oct 2024
Good hotel
Comment from Hotel Management
16 Oct 2024 by jean, Hotel Management
Bonjour, thank you for your rating.
by A verified traveler
Posted 13 Oct 2024
The property was clean. There was no water in the room. The breakfast was not delicious. Staff were friendly though. There is no free parking, they asked 25$ for overnight parking.
Comment from Hotel Management
14 Oct 2024 by jean, Hotel Management
Bonjour, thank you for your comments, we will make certain that the restaurant Know's about this. Sorry about the parking but it is noted on all the sites that the parking is 25.
by A verified traveler
Posted 13 Oct 2024
Nice personnel
Comment from Hotel Management
14 Oct 2024 by jean, Hotel Management
bonjour, thank you for your comment.
